Balcaen & Sons Ltd

I used the plumbing service from them and this is the worse service. The technician I had is no experience and no responsibility. He come to fixed my shower faucet bc there is no cold water, but all he did is taking the faucet apart took some picture and let it leaking badly and leave, charged me 130$ for giving me more trouble. I called them 3 days in a row to ask when they can finish the job but none of them can answer and said they will call back when they figure it out and it never happen. 5 days later they said they can't fix it, after all those suffering waiting.DON'T USE THIS COMPANY.

I've used this company a number of times for a number of issues. That alone is rare praise. I get the feeling that they care, they listen, and they provide "fair" value. Having repeat customers and establishing a good reputation/brand seem to be part of their service. In the world of contracting, that is a rare value.

Called the emergency line for sewer backup. 11 hours later still no technician. Called again, new person had no idea who I was and told me to call another company because they might not have the right equipment to sort the issue...and that I'd get charged anyway even if they couldn't do anything. I understand time is money, but my time has value as well and this information would have been good 11 hours ago. 3 stars for having integrity, but I can't recommend calling this company if you run into issues after hours. Now I'll be waiting at least 17 hours from my original call to Balcaen and Sons until another company can come look at the issue...that's a long time in a house with three people, a new baby, one bathroom, and no flushing or showers.

If i ever need a gas fitting job done again, im coming back here forsure!

We have used this company twice. We found great service and I liked the price..it is hard to find companies that will come into the innercity and treat us fairly. Thank you!