Archie Johnstone Plumbing & Heating

STAY AWAY! They are quick to give you a quote and take your deposit, but terrible at doing the actual work. On installation day, they showed up late, then decided they didn't want to do the job. Horrible company. Update: I appreciate that your company implements a health and safety plan, its unfortunate that it is largely ineffective in protecting your employees. I informed Ryan during his initial visit the potential health hazards associated with my attic. We had a long conversation about how your company employees routinely deal with these hazards and have the proper protective equipment. Ryan clearly did not inform your installer of these hazards, and had I not mentioned them to the installer, he would have unknowingly been exposed to them. I applaud your installer for refusing to do the work once he knew what was involved. But what terrible position to put him in. All this hassle could have been avoided if your more senior employee would have properly communicated to the person actually doing the work. I suggest you revisit your safety plan framework to avoid this in the future, not only to safeguard your employees health, but to avoid putting your clients in this position.

I would give six stars if I could - AJPH has been great! in 2016 my hot water tank failed. On recommendation from my parents (who had also hat a HWT failure recently), we called AJPH. Within a couple of hours, someone was on-site with a new hot water tank, fixed our problem, and also rigged a drainage system to mitigate damage from any future failure. Yesterday I opened to door to our storage room to find it full of steam and spraying hot water. What I initially thought was another HWT problem turned out to be a burst pipe. Again, AJPH was on-site within two hours, fixed the problem professionally and efficiently, showed me how I could mitigate the problem on my own in the future, and even took care of another plumbing job I'd been plan on doing myself. Fantastic service - AJPH will be my first call, every time.

I had an install of a hot water tank done, and I was overcharged for materials: maybe $20 - $30 worth of supplies turned into $170 without any breakdown to show where the supply costs went. As a result, I was upset, so I called them and instead of hearing out the situation they wanted to argue with me over whether it was done properly or not.

They greatly exceeded my expectations with a high level of professionalism, quality work and attention to detail. I would recommend anyone looking for highly professional and friendly service to give them a call! 5/5!

We hired this plumbing company to fix a leaking shower head. I choose them because they are located very close to where I live. The plumber came on time and "fixed" the shower head but he mixed up the hot and cold waters so had to come back the next day to fix that! Pretty basic plumbing skills but he got it wrong. I was billed for 1.5 hours of time. I was not told that I had to pay for the plumber to drive here from some other location, not close to my house!! So the plumber was in my house less than 45 minutes but I was billed for 1.5 hours. Terrible. Will never call them again.