Point Grey Plumbing & Heating Ltd

This is the third time we've had the pleasure of dealing with Point Grey Plumbing & Heating. Each time the plumbers were very punctual and professional. Today's visit was with Daniel and I was very impressed with his honesty and technical proficiency. He also told me how I could save some money in the future with my plumbing. Daniel was very conscientious and left his work site spotless. Five stars then for Point Grey Plumbing.

Considering their rates combined with all the additional charges such as minimum charges, travelling, vehicle charge (never seen in any other industry such as electricians, appliance technicians), materials, you'd think you'd be getting excellent service. That was not the case for me. Clearing up straight forward toilet clogging took 3.5 hours with number of visits to the vehicle to get the right tools, making wrong decisions along the way, and taking 30 minutes to write the invoice and including it in the time spent was outrageous. However, I appreciate the sales manager agreed to bring it down to 2.5 hours - still much more than deserved. Looking at some of the higher ratings, I guess you need to be lucky as to who shows up for your work. If you still chose this company, be smart and ask for a competent worker or go somewhere else.

We did not have a good experience; concerning that their technician would consider bypassing a safety switch (yes there were 2 switches on the furnace but I don't think that was a good idea). Had another company come in to inspect the furnace, it had a blocked heat exchanger and was pushing combustion gases into the house. Very different diagnosis to "we will replace the safety switch to solve the problem".

This is my first time dealing with Point Grey plumbing. The plumbers were very professional and went through the problems I had with my heating unit. I was very impressed with the issue he pointed out to me and gave me a quote lower than this other company I had called for. Great services overall!

I had a plumbing technician from Point Grey Plumbing & Heating (Brandon Palfreyman) come out to my place this morning to replace some old leaking washing machine taps. He was on time, called ahead like I was advised he would, was polite and friendly and did the repair/part replacement quickly and efficiently. Very personable and went above and beyond and installed some additional hosing while he was there, as well as quickly checking other existing taps etc to make sure everything was functioning well. I felt very confident not only that he was more than capable, but also that he was trustworthy and that the billing was more than fair for the work done. I would most definitely hire him again should the need arise, and would highly recommend him.