Archie Johnstone Plumbing & Heating

Absolutely Fabulous, People! In over a decade this Company has NEVER let me down. Without Archie, this episode would have been household emergency of water damage and HUGE repair bills to kitchen floor, crawl space etc... to come home to, after a weekend away. Good job Archie!

I called this company because they have been in our community for many years I've called because I needed to dishwashers installed when was that a rental one was at my home I was sent a senior that happened to install the dishwasher and many many years as he said and he was very frustrated and he did not know the process and at the end of the day I was billed for 3 hours of installation per home there is no way in the world that that sound fair to me so I called up all the other plumbers and they all agree that one hour would be sufficient eventually Archie Johnstone reduce my bill in half even that was too much but it was better than paying the ridiculous price that they put on top of it to begin with my friends please do not pay bills when they seem extreme shame on people like this that prey on vulnerable No I was not happy with the discount I shouldn't have begged on my knees for the damn discount I should have been built that amount to begin with this is what I mean companies that prey on the vulnerable please don't go to Archie Johnstone unless you want to get ripped off the only reason I settled is just to get it over with I was robbed

Hope there better plumbers then they drive had a guy in there company truck blow through a stop sign and come ripping out on to dover road in front me, don't care if your late for wòrk or have a meeting the rules apply to you also.

On October 22ed 2018 I noticed a small elevation on two of our Laminate floor boards and contacted Archie Johnston Pluming and Heating Ltd to come out an inspect our hot water tank as the surrounding are of the tank was damp. Johnathan their employee stated that the tank was due to be replaced and in fact “ we were lucky” because we caught the tank in time and avoided a disatour with the possibility of the tank leaking and destroying our floors. On October 22ed 2018 they installed a new tank. They attached it to the existing Therm-x-troll which is a heat and pressure release tank. On the morning of January 11 2019 I woke up and I noticed that all our laminate floors in our hallway from the back door to the front of the house were bubbling/ swelling. On Thur Jan 11 2019 I called our Realestate agent Corey Douglas from Remax, I asked him if hecould recomend an inspector to see where or why this was happening. Corey recommended Blair Chaisson form BCH inspections We called him and he came out to inspect / assess the damage. Blair used a pin-less moisture meter and tracked the water coming from the new tank/valve that Archies installed. We opened the closet where the new tank had been installed to find the plastic budket they left to catch any water, over flowing with water and the sourrounding are soaking wet. Blair informed us that all the damaged boards must be replaced as mould will grow under the damp / damaged boards resulting in adverse health issues. Archies sent out Johnathan again to inspect the same day. Johnathan apologized for the damage of our floors and confessed that it was either the tank or the replacement relief valve on the tank. Johnathan stated that he didn't have the part with him but could call a coworker in the neighbourhood who had the part in his van, rather than Johnathan having to drive back to the warehouse. His coworker, Jamie, arrived and he and Johnathan went to a corner and whispered for some time before asking to see where the main water came into the house. Jamie proceeded to tell us that water pressure in the house was not regulated properly and that a pressure release valve should be replaced at the water main coming into the house. Johnathan had seen where the water main entered the house on a previous visit and never mentioned the old valve needing replacement at that time. There was/is a pressure release tank already above the tank Archies installed when they replaced the tank, this was confusing but we are not plumbers. We agreed and moved forward because of the fear they worked up in us. They lead us to believe that the main pressure release valve was a very present danger I contacted the company to discuss our damaged floors, and was informed that the boss was not available. After sending emails the boss finally returned my calll stating that they will not fix our floors and I was hung up on. We contacted Blair again to confirm that our pressure release valve could be the issue and he informed us that we did not need to replace the house PRV and was up-sold this unnecessarily to shirk their responsibility. We now have an ant infestation where the damp laminate floors are and have to have exterminator come to our house. We called V.I. Pet Doctor to have them come out to inspect They informed us that due to the water damage, the ants are nesting under the damaged floors. We have to move out and board our pets while they spray, this is another cost insured by their negligence. We have to also have all the boards replaced as we are fearful of black mold. To date Archies has sent us a bill for the pressure release valve and refuses to take responsibility for damaging and replacing our floors. We have since had another Plummer come out to investigate / inspect and he too has informed us that this upgrade was just a ploy to avoid responsibility and in no way did we need to replace the water main pressure release valve.

Best plumbing company I have ever dealt with! I called with a leak in my bathroom, got a plumber the same day with excellent customer service! I would recommend and definitely will be using them in the future. Way to go Archie's!