High Mark Plumbing

Incredibly deceptive tactics! I gave precise instructions to the scope of the work I needed done over the phone including measurements and was quoted between $900-$1100. I agreed and their worker was supposed to come out the next day between 1-3pm I got a call saying at 11AM saying the worker could be there in 30 min but I was still at work expecting the worker to arrive between 1 and 3pm. High Mark then said that the worker was now busy for the rest of the day and rescheduled for the next week. I spoke to the manager Scott and left explicit instructions that no work was to be started until I was given a firm number on what it would cost me and asked that they place those notes on the order sheet. Their guy David came out without any material scoped out the project and it was exactly what I said it would be and then left to get the material. He never went over the numbers on what it would cost and he just said he’s fully aware of what was required of him. Once he completed the job he gave me an invoice of $3,300!!!! That is 3 times more than what I was quoted. I saw on the job note it had stated that no work was to be started until the client was given a firm number on the cost. I took a photo of that for my reference. In front of my contractor, 3 workers and my girl friend he said he forgot to tell me what the pricing was going to be before starting the job. I had Scott call me back and told him that he can take all of the material away as I am not paying 3 times on what was quoted me. He called me back a few times but nothing has been resolved. Other companies I called quoted me around $1,000 for the same job. I am not impressed with the deceptive tactics of the High Mark organization uses and will not pay the invoice that was given to me for work that I did not sign off on.

If it wasn’t for the surprise $98 snake (auger) fee to unclog my kitchen drain (which was refunded), this review would be 4 stars. The technician was polite and did good job, and receptionist politely answered my telephone queries. When I called for service, I was told $99 call-out fee and $75/half hour, so I was very surprised when the bill included a $98 snake rental fee. When you pay a plumber $75/half hour to unplug your drain, most people would assume this includes the cost of tools e.g. the snake. To his credit, Scott the manager is a reasonable person, and after the usual telephone tag and back ‘n forth, and me explaining that the $98 snake fee was not disclosed, he agreed to refund it. He also said he would remind front end staff to clearly state the snake fee. Scott said he was surprised the job took only 1 hour, so expect a minimum billing of $99 call-out fee + $150 labour + $98 snake fee for total $347 + tax.

Heads-up: crazy pricing that's not transparent! It's 99+75 = 174 for the first HALF hour. And if they have to come back the next day (not your fault), they may even bill you the 99 (site visit charge) again! They will bill you for travel to get the part from a "nearby store" - expect minimum 30 minutes. Plus NO invoice to substantiate the cost of the parts. Hit or miss with the technician or their timeliness. Details" - Didn't show up at the allotted 2 hour window of 1-3. When we called to follow up they scrambled to send someone. He shows up at 4pm, struggles to assess the situation - a drip from the tub faucet. Finally gets it off, then declares that he needs to get a part but the place closes at 4:30. Rushes to buy it, comes back - it's the wrong part. Gets on the phone with the office, finally says he has to come back tomorrow. - DIfferent person (thankfully) comes back the next day, with the right part, and gets it done in 32 minutes. - Bill for all of this? $526!! Labour for 90 minutes (including travel t"o the nearby" store) + parts - no bill to back that up! Daylight robbery!

I needed a new water heater installed that I purchased myself. I removed the old one and disposed of it. High Mark agreed to connect the new one. Short review: Rip off! Long review: Technician arrived onsite and presented me with a tablet computer which had a signature box viable and small print hidden behind it. I had to ask the tech to clear the signature box so that I could read the agreement on the tablet before I signed. Shortly after a bit of prep work, the tech needed to go to Andrew Sheret for supplies. The store is 3.5 km or approximately 10 mins from my house. This tank was connected with CPVC and copper clamps; nothing special. So why the hour long trip to get plumbing supplies? Does High Mark not carry basic supplies in their vans? I suppose I could have asked the tech the purpose of going to Andrew Sheret and exactly what supplies were needed but I refrained and remained respectful. After 5 hours (including the trip to Sheret) the tank was installed. The technician stays, "this is the part everyone hates--the invoice." Wow, no kidding. $800 for a simple tank install. It doesn't end there. How was the quality of work? Shoddy. The TPV valve drain pipe was connected to a coupler that was not the proper fit. The solution: wrapping it with some water resistant tape. That's not gonna work for me! I had to call them back onsite after I was told that if there were any deficiencies, they would be happy to rectify them. Another tech arrived onsite the next day and presented his tablet. I wanted to confirm that there would be no charge for modifying the deficiency before signing. Nope, it was going to cost me the usual rate. I don't think so! I pushed backed on that nonsense and they eventually relented and fixed the issue. I don't know if the aforementioned is typical of plumbers, but I would like to think it's not. I was not happy that I felt trapped in a situation where someone was undoubtedly performing work much slower than necessary to rack up the hours. Also, the evasive way in which the details of the service agreement are hidden behind a signature screen on a tablet computer is not acceptable. Finally, for the cost of the service, I expect simple problems not to be an issue that need to be resolved by another service call.

Pretty useless. $1200 and five hours later, no idea what is wrong with the drain tile and their idea of a next step was $70K to dig up the entire system with no guarantee of finding the issue.