Fox & Sons

Fox & Sons were quick to respond to my voicemail. The agent promptly scheduled a service call for my house (same day) and provided detailed information on what to expect. Liam was my technician, he was friendly and professional. Liam quickly troubleshot the issue with my air conditioner, provided me with multiple price points to rectify the issue, explained each fix in detail and promptly completed the work. Exceptional customer service and a pleasant experience all around. Thank you Fox & Sons.

We had a bad experience with Fox & Sons. We were ripped off. I was out of town on business and my wife called Fox & Sons to fix a dripping faucet. They came and fixed it and charged her $460. They didn't provide an invoice and had her pay the bill on the spot with no paperwork. I waited for an invoice to come in the mail or by email but one never did. When I called and demanded an invoice it had only one line item "repair kitchen tap with new cartridge" : $460. We have a Delta single tap that doesn't use cartridges. It uses O-Rings and the replacement kit is $12.95 on Amazon. Replacing the o-rings takes less than ten minutes. Since parts and labour were not separated out in the invoice we don't know where the enormous charge came from. Despite calling Fox and Sons multiple times, no service manager has returned our calls. We now have to deal with them through the Better Business Bureau and other government agencies which is an additional waste of time. The funny thing is it probably would have slipped by me but the plumber didn't cover the drain when he started working and lost our hot/cold symbol cap down the drain. Instead of retrieving it from the trap he just rammed a piece of garbage in the hole. It was the missing red/blue piece that got me looking into the job and therefor learning the incredible price they charged us. UPDATE: After posting this review Fox & Sons reached out to me. They wanted to know what would make me satisfied and I requested an invoice with parts and labour charges so I could understand where the charge came from. They did not give me that because they "don't charge that way" and "every situation is unique". So we entered into this strange negotiation of back and forth until we landed on a price that I thought was fair. To my surprise I received a cheque in the mail for the adjusted amount. I won't be using Fox & Sons again due to this experience but I have to give them credit that they did finally make it right. I added two stars for that. Thanks goodness for public reviews!

Logan seemed to thoughtfully consider his responses to my concerns. He explained well the different situations in my home re what is what is not 'up to code', what could be done and what is safe. I appreciate the report, explanation, and estimated costs as part of the Fox service plan. (good use of electronic technology, BTW)

We had Fox & Sons do the installation of some retro-fit air ducting and an air conditioner unit in January of 2019. They also did installation of a substantial amount of new plumbing in the same month, replacing an old cast iron stack and plumbing throughout the house. They provided three estimates for each job, outlining what the options were. They were responsive to phone calls with additional questions. When we made the decision as to how to proceed they attended the job promptly, and did the work in a professional manner in a timely way. Their price for each job was a fair one. I'd definitely use them again, and recommend them without reservation. A job very well done. In the spring of 2019 we had them back to attend to another matter pertaining to the furnace. They were again very attentive, addressed the job promptly and with professionalism, and did very good work. Top quality service, very good communication, excellent work. This is a top quality team. Really excellent guys.

Justin was on time, knowledgeable and professional. He gave us our options (furnace and hot water tank) and talked us through each of their elements, as well as what will happen for our install. We felt really comfortable and satisfied with each step and are really pleased that we called Fox to come to our rescue. Highly recommend this company for their five star service!