KCs Plumbing and Heating Ltd

After having a few ridiculous quotes for a relatively small job to replace some old copper pipes I decided to go with KC plumbing solely because they had hourly rates listed on their website. The tech that came out was named Merlin and I think he did a fantastic job. I felt as though is suggestions for what to replace and what does not need to happen in the near future was fair and honest. There is the 25$ truck charge and a half hour driving time because we live in North Vancouver but given the bridge traffic I think that is reasonable. The $95 per hour rate I think is fair considering an auto mechanic is typically more then that.

These guys helped me out of a DYI jam after hours. The lady on the phone was easy going and informed of the costs upfront. When their tech Jamie showed up he was very polite and his work was excellent. They exceeded expectations and I couldn't be happier. Highly recommended, ask for Jamie.

I was happy with the service, but unhappy with the billing. The plumber was on site for 1.5 hours and we documented that. However, they charged us for 2 hours. They state because of paperwork and setting up/cleaning up. I had specifically asked before the service was dispatched about the charges for time. They said they charge for the time worked. I'm disappointed that such a good experience would turn sour because of trying to charge me extra for "parking and paperwork" which I think is unfair. I will commend the work done, but please review what you tell customers on the phone so that we do not have expectations that are different. Katrina was good in explaining the costs afterwards, but refused to consider a compromise. Will not use again unfortunately as this is not a transparent company that does not focus on customer satisfaction.

Katrina and the dispatch team were very helpful assisting my problems. The dispatcher was excellent and asked me questions related to my problems. They were able to resolve any issues I had with them.

KC comes through for you. Henk treats our building like family, and we love him. -