Ashton Service Group : A Best Rated Richmond BC Plumbing, Cooling Company

Dave has been out to my place on three occasions. Both his work and his customer service are exceptional. He has a knack of problem solving and including the customer with an easy to understand version of what he has discovered. I find Dave remains patient and displays a sense of humour despite the circumstances. Being on my own, I was wondering if I would be able to trust him to complete work without overcharging me or encouraging me to have extra work done. I found Dave direct and honest about the services I required. If there is a prototype for the plumbing industry it has to be Dave!!!

Outstanding service! Dave M. went above and beyond in resolving the problems with our kitchen sink plumbing. He was very friendly, professional and thorough. He even helped us pick out an appropriate new faucet and installed it within just a few days. The office staff was also friendly and efficient. We highly recommend Dave M. and the Ashton Service Group.

I just got off the phone with Arlene. Decided to call because of the great reviews. They are all very right about them. This company is amazing, Arlene had so much empathy and such a great customer experience. I will book with them and am expecting to have just as great of an experience as I had with them on the phone. If I ever had issues, this company would be the one I would like to work with. Thank you!

Ashton May be the most professional, thorough and technically sound company I have ever contracted. We had sale of our home contingent on a furnace checkup. When the Ashton tech (Moe) detected CO readings, we feared the sale would fall through. Moe knew the circumstance and delivered the news like a eulogist...then manager Ron Sim joined us on a Friday evening to quote a replacement furnace and reschedule the next weeks’ deliveries to save our transaction. They offered heaters to keep us warm over a chilly weekend. Long story short, Ashton assisted to save the day. They even installed a furnace to the new owner’s specification. Install day was a bit complex for the team of Ben and Mike who were were courteous and creative. Late in the day they pulled in other installers to expedite completion. Our next house will (eventually) need a new furnace and I am weirdly excited to make the call to Ashton to make it happen. Every employee showed great pride in their work and employer. Great job!

Not happy with their initial business tactics. All prices seem extremely inflated. The company should realize that dropping an unexpected $4k-$9k quote on someone who had not planned on spending their money there, would be a shock to most people. The initial diagnostic and house call for 20 mins was about $200, this amounts to lawyers rates. After my initial shock and disappointment with their approach and prices, they ultimately decided to give me a refund for the hassle. That being said... I will adjust me review from 1 star to 3. I hope the company takes a better approach with customers moving forward, this should be about building a good relationship and helping the customer figure out a solution to work within their budget and assess their needs. The high prices may mean better quality, but I would expect better problem solving for the customer, offer options, not just the all or nothing approach.