Neptune Plumbing and Heating Ltd

I’m very pleased with the service of Neptune. The technician, Ben N, did a great job in explaining my options to replace the furnace, hot water tank and toilets. He then did the job very professionally, did not waste time but answered all my questions and concerns patiently. I found him to be very knowledgeable and efficient. Being a Neptune member also helped bring the cost down for me. I will definitely stay with Neptune for plumbing and heating issues of my house.

Neptune replaced my hot water tank in 2009. The unit they replaced was working and around 30 years old. The new unit cost roughly $3500 and worked for about 8 years without any issues, until the tank stopped working. Neptune came out and changed a part which cost around $1800. The fix only lasted a couple years and Neptune came out again and informed me the tank needs to be replaced, the cost this time was $3200. I can't help but feel this company sells inferior products so they can continue to profit from the servicing they require. I spent a total of $8500 for a period of 10+ years up to this point. The reason for prompting me to write this review is because they charged me a service charge of $69 on top of the work they did. I was told initially the charge was to come out an assess the work that needed to be done. I went ahead with the replacement the same day. If I knew they would have kept the charge on top of the quote, I would have at least entertained bids from other companies. My experience with other service companies has always been that the service charge would be removed if you went ahead with the work, and I understand that companies can just show up and not charge anything. I called the office several times to have this addressed and I was told each time the service manager would contact me in regards to the $69 charge, to this day I never got a call back. I guess they don't appreciate that I spent nearly $10,000 with them, I will definitely not be calling them back for any work!

Neptune Plumbing and Heating have easy to book on time efficient service. Also Ben Newman the service technician is a role model for customer service. He explains exactly what he is doing, what is your best option, he is friendly and makes you feel very comfortable and you can trust working with him. I have used Neptune plumbing for over 10 years now and have had nothing but excellent experiences.

We have had an intermittent leak in our basement for months. When it started, the first plumbing service we called took a look but was unable to determine the cause. We weren’t prepared to open up walls at that point. When we decided to try another plumber, Neptune Plumbing and Heating Ltd was referred to me by a friend and I’m so glad we had them come out and take a look. Ben was friendly and clearly very experienced and knowledgeable. He investigated very thoroughly and was able to figure out the cause of the leak (from an unexpected source) without opening any walls (his last resort). I would highly recommend this company and would definitely use them again!

Trevor took the time to figure out how to get past a tricky plumbing situation and ended up saving us quite a bit of money. This is not the first time Neptune has done this, they’re an honest group of people that doesn’t immediately go for the most expensive solution. They’re very upfront with their pricing before they start working.