We had Mountain Springs Plumbing come in and try and help us with a plugged sewer line. While I appreciate the fact that he was willing to try and help he did not come prepared. On the first visit, the cleanout was covered which limited what could be done solve the problem so they left to another job. Then the M.D. people came and suggested intalling a Y valve on the stack in order to access the sewerline with a snake. We called Mountain Springs back and he came to instal it. I was happy with that because we couldn't use and water or toilets and we were going on the second day. Then came the really disapponting part. Rob informed me that he did not have a snake long enough to complete the job. So I had to go to Rentco and rent the auger and snake ($97). I called Rob back and he was willing to help. He had issues with the auger and it wouldn't self-feed so he could not use the cutting tool. He did get the snake far enough and temporarily unplugged the line by poking a small hole in what was plugging it. (calcified toilet paper plug). However because the cutting bit wasn't used, it backed up 2 days later for obvious reasons. We called in Mr. Rooter and they came, augered and snaked the line (I then learned that Rob was not using the auger correctly which is why it would not self-feed), and camera inspected it to determine the cause. Later I received a bill from Mountain Springs Plumbing for $624.18. Although I appreciate that he was willing to try and help us in a pinch, he did not seem qualified and up to the task. I will not ask for their help again.
