Reliance MacKenzie Plumbing & Heating

Christian and Mike installed our new central air conditioner. The exceptional service provided included sharing knowledge about maintenance and maximizing efficiency of the new unit. Removing the old unit and clean up plus protecting floors and carpeting was a reflection of the conscientious work. I was invited to ask questions throughout and in addition I was also shown why there were issues with the old unit. I was impressed how all the components involved in the installation looked once the work was finished. Attention to details made this such a professional looking job. On another occasion 7 months earlier: Stefan provided excellent service to replace the valve on our main water line. He is a very knowledgeable service man. Great personal skills.

Rating 5 out of 5 stars for in person service only. The Call centre rating i would put at ‘2’ stars out of 5 as i was able to get a hold of someone quick and book an appointment easily. But after not being heard by the call centre, getting misinformation, ‘call dropped’ and a commitment to call back with more information with no call back i went into the office in Regina. In person I received great communication and a bonus of great attention to detail service in home. The face to face contact felt like we were being cared for by family. Just go into the main office and you’ll get 5/5 service!

Very courteous and accommodating both on the phone and in person. On time and phoned to let me know what time to expect them. Clean up was awesome. Everything was explained exceptionally well. So appreciative of finding a company that was willing to rent a water heater outside of city limits. Everything was as they said it would be no added or extra costs after the service was performed.

Could not be more impressed with the professional service of the entire team in Regina, SK. who installed our new furnace. From Rob to Porvhan, Christian and his partner, as well as the electrician were thorough, knowledgeable, courteous and managed an immaculate installation. The maintenance check, sales visit (at a time convenient for us), and installation (the following day already) all exceeded our expectations of excellence. Thank you!

Excellent service! Very thorough, explained the cause of the air conditioner leak. Fixed the leak and provide great follow up service to ensure all is done well. Highly recommend! Fast, friendly service. Excellent staff!