Geo-Teck Heating & Cooling Ltd

Brutal customer service. Called to book service as the two year old air conditioner I bought from them was not working. The call taker assumed that I had been turning the AC on and off and that it was my fault it was not working thinking it was taking a while to remove the humidity. Once I explained a second time that the fan was not spinning at all they told me they would call back with an appointment time that same day... they did not. The following day my wife called them and they asked her the same questions I had clarified the day before. This was on a Friday of a very hot weekend and they didn't get back to us until Monday. The service technician explained that the unit they sold me is more efficient in it's use of electricity, so in theory it would save me money. But the more efficient unit can be less reliable and therefore could cost more in repairs in the long run.. something the sales person clearly did not explain. Finally, I paid the service guy (who was very polite and professional) by credit card and just received another invoice from them saying I owed even more money than what the service guy was paid and what was on the bill I was shown (and yes I confirmed that payment went through). Give your money to another company.

We have always been very happy with our serice from geo-teck. After an unfortunate incident involving our toddler, a rock and our exhaust vent, I was thrilled with how fast they sent out a service man and at how professional he was. A++ for service!