R&F Construction Inc. - DKI

I couldn't be happier with the response and service I got from R&F during a recent flood at my place of business. Arriving to discover a burst pipe in a bathroom, I immediately turned off the main water supply and called R&F. Within an hour, they had arrived with a couple of air movers and a huge dehumidifier, which were immediately turned on. After baseboards were removed and any affected drywall cut back, measurements and readings were taken to determine the number of air movers and dehumidifiers required for the space. A quick trip back to the R&F facilities brought the additional equipment to properly deal with the moisture. During that time, I had "my" plumber (who had done work at my house in past) address the work of replacing the burst pipe, although I now realize that R&F would be able to provide that service as well. Over the next few days, R&F monitored the moisture conditions and added one extra dehumidifier to speed the process. Final readings before removing the equipment gave me the confidence that the problem had been successfully abated. The quick response, ongoing communication and attention to detail at the completion of the job were very much appreciated, and the reasons I will look to R&F to assist with any future emergency.

I have to apologize for my previous review as human factor and communication are main issues in todays world. All the issues are solved with a simple phone call! All of the guys from R&F Construction that was working on our floaded basement where great, helpfull and caring. Thank you.

worst company EVER! I am trying to get them to finish their job for more than a year They keep loosing my file, every time i talk to one of them they have wrong information about my file. Their workers came to replace my roof, did not even let me know there are here, they just went to my backyard. I had a another person coming to measure my windows the 2nd time (because they lost the first measurements) without a phone call, just showing up at my door with no truck with company name or a tag. Every time i deal with a person regards my file, if i call the 2nd time this person no longer working there. they replace their employees so often and no one knows what need to be done. If i could, i would change the company, i would never deal with them.

Can't say "We don't care about you" any louder or more clearly than they did to me. Completely dropped the ball! First, I spoke with Justin about arranging a quote. I specifically asked, "Do the guys all have ladders?" He responded, "Yes, all the trucks have ladders." I said, "Great because the issue is in the attic and you'll need a ladder to get up there." So I meet with John Parker who was 15 minutes late but ok. He starts walking over to me and I said, "You're gonna need your ladder." To which he responded, "Ladder...I don't have a ladder." In a frustrated way, I smirked and chuckled and said, "Well how are you going to get into the attic?" He says, "Oh, I didn't realize that's where the issue was. How about I come back tomorrow?" I said, "I don't live here, I live in Barrie." "Oh." he says. Frustrated as hell and wanting to hand him an invoice for wasting my time, I said, "Maybe I just give the business to your competition." He says, "Ok." and walks away. And this guy is a regional manager? Really? Not in my business he wouldn't be. Wouldn't even exist as an employee. So obviously there was a huge issue with communication on their part and an even bigger issue with customer care. And to further, I left a voicemail for Justin that day...it's a week now and no return call. Bravo R&F Construction for demonstrating exactly how not to take care of people. You score top marks in that category.

Worst company ever. Hands down ????