Reliance Holmes Heating & Cooling

We have been customers of Holmes Heating for quite a few years & the service has always been exemplary. Getting service is never a problem, no matter the hour. We’ve had a couple of emergencies over the years & they had someone to us very quickly. The staff are always courteous and they are very good at explaining what exactly the problem is, how they are going to fix it in a way that is understandable by those of us who don’t have any knowledge of heating/air conditioning. Once the job has been completed they always go through everything one more time & always ensure that any mess they may have made is cleaned up. Highly recommend them!

My mother in Smiths Falls recently had a ductless a/c system installed in her home by members from Reliance. Dustin, Jake, Derek and Chris F. were exceptional representatives of the company. They were all knowledgeable and explained how they were going to carry out project, making sure we understood and agreed with the procedure. The whole installation went smoothly and they were very respectful to ourselves and property. We would heartily say it is a first class installation.

We have been customers of Holmes Heating for about 20 years and the service has always been impeccable. They are courteous, responsive and very knowledgeable. Recently, we had a major repair done to our furnace. The technician (Dwayne) took the time to go over the various steps of the repair process with us and welcome all our questions. He also did a thorough walk through after the work was completed, which was very useful. In short, very friendly and professional service all around, as usual.

Came home from work and the house was 28 degrees, air conditioner had stopped completely. Service call arrived within 12 hours of my initial phone call. Service technician Dwayne was very friendly, very helpful, gave me tips on how to avoid the air conditioner having issues in the future, and most importantly got our air conditioner functioning again without any issues. Fully covered by our service plan. I will definitely request Dwayne for future annual servicing of our appliances.

Dustin & Jake came today to install our ac unit, and they were so professional and friendly. They were very respectful of our home and property. They did tons of work in a short time and did a very thorough walk through afterwards to tell us all about the products and how best to use them. Martin, our sales person was also very helpful and communicative, and we felt very well attended to. It was a great experience! Thanks!