Francis Home Environment Heating and Air Conditioning

As I contemplated replacing my old AC unit, I often wondered if the 5 star rating that most customers have given here was simply an exaggeration or if it actually reflected the customer's experience. So I took a chance and got a new AC unit with Francis Home and I was not disappointed. Adam, the technician who inspected the new AC unit, is an expert in his field. With the approval of his manager, Adam went beyond the call of duty and installed a new motor for the furnace fan so that the new AC unit could do its job effectively. Adam and Francis Home have proven that they will do what it takes to make sure the customer is completely satisfied and for that, they deserve 5 stars. Keep up the great work and thank you for the excellent service!

Had a fantastic experience with Francis Home. Our (older model) AC unit fizzed out just as the hot weather arrived in Ottawa. Francis was able to send a repair technician in less than 48 hours after my call, which was pretty impressive for a non-emergency during a busy time of year. Adam, the technician, was unbelievably friendly, professional, and his advice really helped us keep our repair costs down. The whole process took less than 3 hours and that's including a mid-stream trip to source a new part for our AC. We live in Ottawa's east end and I would absolutely recommend Adam and Francis Home to anybody who faced the same challenge that we did.

My appointment was scheduled from 8-12, with the promise of an advance call to say the technician was on his way. This did not, in fact, happen. Paul arrived just after 9 and didn't leave until almost 4. Apparently, he discovered a problem with the duct work and it took that long to fix it. I assume he did the job properly. He certainly was pleasant, as all the Francis technicians I've encountered have been.

We received a phone call from the office to let us know that the technician, Stephen was on the way to service our air conditioner. A friendly, courteous young man arrived a little later at our door, answered my questions and quietly went about checking out our air conditioner. When he had finished he let us know that it was quite dirty and that had cleaned it. Otherwise it was in good working order. For the first time learned how I can keep it clean by using the hose on it occasionally. I should add that I have always had excellent service from Francis Home Environment. Thank you

New AC, in the middle of a hot summer, & furnace. The installation crew of Mike, Michael, and Miguel were excellent. Prompt, efficient, good work, clean, tidy, informative. Very professional. 2019 One year later: Aaron did the maintenance. Curteous, professional and efficient. Gave a good explanation of the technical readings.