Whitfield ClimateCare

New wall mounted heat pump A/C & heater in 1. Just a short note to say thanks for the great work today doing the install of the new heat pump. Super quiet & Kyle was a great installer. Took the time to lay out a runner mat & drop sheets in the traffic & work areas. That set the tone & a great start it was. Kyle was even able to get my fireplace to work as it should. Fair pricing with quality service. Thanks, we love it.

We have just had a air conditioning unit installed by Whitfield Climate Care.This is the second time we have used this company and we could not have asked for better service. From sales to installation the experience was professional and the the workmanship was top quality. My husband and I would both recommend this company!!

I recently had a new propane furnace installed after dealing with wood and oil. The removal of the old one and installation of the new was seamless. Everyone involved in the installation was so professional and friendly. I had some issues in the weeks following due to fan noise and one propane tank that appeared to be stuck on full. Superior propane came out quickly to fix the frozen gauge. Whitfields addressed my issue by changing the air flow to the furnace and that made a big difference. All staff were so helpful and informative. I made the right decision by choosing Whitfields.

should work. But they were the most expensive

The company seems to have had a change of ownership since we last dealt with them, the previous owners had been good to deal with. Since we heat with oil, we contracted the (previous owners) to change out the tanks. This all went OK even though there was a leak in one of the fittings post installation, this they fixed without charge. The leak had started again but the new owners will not honour the work of the previous owners despite the company name remaining the same. Another point: Their callouts are based on milage and are VERY high. They will ask you to place a credit card on file BEFORE they come out to you and you will get a nasty surprise on your bill as they won't tell you what the callout charge we be. On my last furnace service, they charged my credit card without my permission and without sending me the invoice first, thereafter claiming the email address was incorrect. That seemed odd, considering they had sent emails to me before. on that email address. Based on this, I will not be using their services again. IN RESPONSE: I do understand that there is a limitation to the guarantee of the work however based in the leak issue at the time of the installation, the leaks from the filter housing on subsequent annual servicing(s) and the fact that the same fitting is leaking again, it is my opinion that things could have been done better given the severe consequences from the Ministry of the Environment with regard to oil leaks and the liability it imposes to both the home owner and the installer.