Saffco Electrical Heating & Plumbing

I called Saffco because of issues with my furnace. From what I heard they were decent. From my experience I would say that Kyle who came was excellent. Pleasure to speak with, very knowledgeable and had it fixed quick. Could not believe that it did not feel like a service call. Just great will be calling Saffco in future when I have an issue that I cannot fixed. Will be recommending.

I've had Saffco techs in for a few plumbing problems in the past 12-24 months - sump pump work, general piping issues, and a sewage scare, twice I think, (tree growing roots into the outlet pipe under the lawn). In all cases the technicians were dispatched quickly and/or arrived when expected, and all went well. In reading through other reviews on here I see a few people have had problems with scheduling, estimates - office stuff. I've interacted with the office staff several times and they are great people, so any sort of issue leading to a bad experience with them I have to think would be very isolated events, and in my opinion there are always two sides to a story. Not to marginalize what others have said on here, but just knowing the staff there as I've come to know them, it would have to be a really bad day for one of them not to do their best for a customer.

In the past I have had great customer service from Saffco...this last time those was horrible.They never once returned my calls,I had to initiate them all.I had to practically nag the receptionist to get me a quote & I was left waiting to have plumbing done for an entire month during which time I had no toilet.I didnt get a different plumber at the time as I had had a close death in the family & just wanted my plumbing fixed & I had always had good service from them in the past.When I asked for a breakdown in parts and labor I was made to feel that I was in the wrong for even questioning the final estimate or asking for the breakdown cost.I wasnt given a written estimate before the work was done or told what the cost covered other than 'parts & labor'.There was no explanation in writing or otherwise until I asked for one.They did reduce the cost by $400. but by that point it wasnt even the cost, it was the terrible customer service that was so upsetting.The neglectful way I was treated as a longtime customer was so bad I will never EVER recommend them again as I used to.I dont know what happened to this company but they are NOT what they used to be;a consumer friendly business that made you feel you were the only customer.Now they make you feel like they dont care if they have your business or not.Dealing with them was the worst experience I have had in a longtime. I will add tho that the actual plumber who came was very good and friendly...too bad the office staff isnt.

Surprisingly great food.

Service was excellent right from the start. Highly professional & knowledgeable. Since we live in an older home, we do have plumbing issues from time to time. It was clear from the start that they knew what they were doing and they had the right equipment to do it. I would certainly recommend Saffco to anyone in the area who needs an efficient dependable plumber!