Reliance Home Comfort

Absolutely no issues whatsoever. Called and booked an appointment for the next day (Saturday) from 1-6pm. The call centre was very helpful and accommodating. The Reliance serviceman (Chris) arrived precisely on time at 1pm sharp, was extremely knowledgeable, thorough, and paid attention to the details. He also offered us helpful advice should we ever need to fix some simpler things on our own. Wouldn't hesitate to recommend to anyone.

Seven months ago Reliance came into my home for two plumbing issues. The plumber Paul was excellent. At the end of the service I paid Paul in cash the full amount and he initialed paid in cash. Seven and a half months later I get a letter from Reliance that my account is in arrears. (Their accounts receivable must be a mess, who sends a letter 7 months later!) When I called the toll free number the lady asked for proof. Not only did I provide the proof, but the documentation clearly showed I over paid by a couple of dollars. I am more offended that I got the letter in the first place. The lady I spoke with was very rude. I had proof that I paid, where was their proof that I didn't pay? Because I was frustrated and offended I explained I wanted to be reimbursed for my over payment along with 7.5 months interest. The lady said "you only overpaid by$1.68 and you want to be reimbursed?". I said "You wanted me to pay you when you asserted I didn't pay, it works both ways." I further explained if I went into a store and paid $120.00 cash and the bill was $119.00, I would get change of $1.00. It's the principal of the situation. You don't send letters to people when they DON'T owe you money!!! Interesting how she expected me to pay when she thought I owed money, but now that she is in arrears with me she doesn't seem to think she should pay me. Is this how big companies work? Will never ever use Reliance again. Humiliated and Offended!!!

I would formally like to thank Barry for all of his assistance and customer care he provided. He was very knowledgeable and educated me on what the issue was, maintenance of my A/C and how often to service the equipment. He took his time to explain things and was patient with me. I was extremely impressed by his customer care and hope that this note could be put in his file, and that he be formally advised on the great work he has done !!! Thank you for the blessing . Sincerely, Sylvia

Great service and response! The installers of our air con were polite and professional, neat and explained everything. When a minor fix was needed the repair person was dispatched quickly and again, professional, friendly and courteous. Great to work with!

Can't say enough good about the service I received. My in home services have been great. Last year customer service left a lot to be desired with the call center. This lastest calls were where it needs to be with tact and knowledge. Great job! I just had maintenance visit and my service was exemplary. Polite knowledgeable people. Great Job Reliance!