- Country: Canada
- State: Ontario
- City: Kingston
- Address: 775 Strand Blvd Unit 20029, Kingston, ON K7P 2T6, Canada
- Store
- Monday: 8:00 AM – 4:30 PM
- Tuesday: 8:00 AM – 4:30 PM
- Wednesday: 8:00 AM – 4:30 PM
- Thursday: 8:00 AM – 4:30 PM
- Friday: 8:00 AM – 4:30 PM
- Saturday: Closed
- Sunday: Closed
Look down on people, like their better than them. Forget we may be a customer. Just lost one.????
I am very disappointed with the service from Pro All. I used to deal with Robb’s which I was quite happy with but unfortunately they are now owned by Pro All. I called to book my yearly cleaning service for my furnace and was quoted $129 that included an hour of labour if any work needed to be done. I was informed I needed a new motor for my fan. The guy was here for 28 minutes, replaced the motor only, did not clean the furnace and charged me the $129 plus an additional hour of labour. When i questioned it he just said thats what he has to charge, with no real explanation. I was also charged an additional (over $400) for the motor. My furnace was 5 1/2 years old and I had registered online for the extended warranty (10 years) so it should have covered the part. I showed the guy the paperwork I had regarding my online registration, but since they didn’t have a copy of it I was told too bad I had to pay for it. I will never use this company again and would definitely not recommend them to anyone.
Jason is friendly and professional. He explained what the issue was with my furnace and resolved it quickly. Next time I have any sort of HVAC issues I will call Pro All for sure.
