Safari Plumbing Ltd.

Definitely would recommend this company to family, friends and clients. Bill was the assigned plumber and he was great to deal with. Very friendly and punctual. He quoted several jobs quickly and outlined the services included in the price. I decided to scale down the work to have 2 faucets installed. He was very diligent in his work and took the time to double check everything before he left. He gave me some interesting information on the products I had him install which was also appreciated.

I’ve used Safari twice and been pleased both times. Most recently, Bill walked me through the diagnostic process, clearly explained possible solutions along with long-term concerns. He also took the time to stop and walk through things with my wife as well to keep her informed which she greatly appreciated. I never look forward to needing a plumber, but I know I’ll call Safari if I need one.

I had a great experience with Safari Plumbing. Pleasant people who know what they are doing. Terry arrived on time knew the problem straight away He was helpful, knowledgeable, efficient and tidy. I wouldn't hesitate to recommend him.

I called your company requesting a quote for the installation of 2 toilets to replace 2 existing ones. An appointment was set up for Friday Jul 19 between 14:00 - 17:00. Your service man came at 14:00 and I showed him the toilets that had to be replaced. He took measurements and indicated that both existing toilets anchors were not 12" from the wall so the installation would be questionable and could not guarantee the work could be completed. He also stated the cost of the installation would be $380+ per toilet. Your service person was obviously not interested in doing the work, (maybe because it was Friday afternoon) and if he provided doubt to the customer about the feasibility of the installation and the ridiculous installation cost that the customer would not proceed but he still would get the $55.00 for the assessment. If you support this conduct from your staff or this is part of your business plan you are obviously not a reputable company (especially since your unwilling to provide a quote on the phone for a toilet installation). A far cry from what you are trying to display from your reviews on your website. I was able to get a local tradesman to come and install the 2 toilets the next day. There was no issue of the distance from the wall and he indicated as such. The installation cost was within the industry standard ($130.00 per toilet) and the work completed by him alone within 1 1/2 hrs for the 2 toilets.

Strongly recommend this company to anyone looking for some serious work done or for someone looking for just simply an inspection. They are very professional and know their work, I was very pleased with the inspection and check up that led all the way to the root of the problem. They gave me a good piece of mind and as luckily for me it turned out to be condensation. Customer service has an excellent response time; the lady who took my call was very courteous and I had the gentleman at the door within 30 minutes of my call and on a holiday Sunday.