Boone Plumbing and Heating Supply Inc.

Absolutely horrible customer service extremely rude to new customers and extremely over priced. For instance Needed a 6 foot 1 1/4 inch copper tube and it's not a product available at your local hardware store. Went to Boone absolutely no other customers there 3 employees at the desk not one acknowledges me. Wait a few minutes and still nothing, approach the counter and am told to waiting in a unfriendly tone. Finally asked what I needed told them and was laughed at and told they only sell it in 12 foot lengths and it $80. Not willing to pay $80 I left went to Preston Hardware they had the exact product I needed for only $29.99. I do not recommend this place to anyone.

Wonderful showroom. Worth a visit.

Went here on the recommendation of my plumber and was wowed by the showroom. They were understaffed and I was sent to their liquidation side to get what I needed, where I was served... eventually, but it actually turned to be a buyer beware experience. After showing pictures and giving a list of the items my plumber requested the supposed 30 year professional seemed to patiently set me up with everything I needed, although he sent me home with all the wrong things, consequently the items are non-refundable. My plumber said he worked out an arrangement for store credit for me but when I went the man was rude and called my plumber a liar and a cheat. Terrible experience of two professionals pointing fingers calling the other a liar and I am saddled with expensive items I can do nothing with. I am intending to do some renovation work but will never return to do business with this company and as affiliates.

Quality parts and amazing showroom. Easy returns.

I frequented this location to purchase plumbing and HVAC parts for two businesses that I own and operate. I source parts, make detailed HVAC and plumbing plans and then have licensed technicians complete the installations on my numerous projects. I must have looked a little too girly and young today, because when I arrived at the contractors desk, the woman working spotted me from a mile away. I could tell right away that this wasn’t going to go over well. I arrived with an extensive list of parts needed, and proceeded to start - “all of the parts I’m going to read off are 1 1/4” black iron” and that’s where she stopped me. The woman refused to serve me and proceeded to march me across the entire store, like a lost child, through a showroom, to a “non trades” desk. It was demeaning, to say the least. Meanwhile, she was explaining that the men who come to the contractors desk don’t have time to wait because they’re working, so I would need to wait in the “non-trades” area. It took everything in me to not burst out laughing - is it 1950?! I explained on the way through the showroom that I had an extensive list of parts - I wasn’t here to buy a faucet for my bathroom... and I’m also “on the clock”. It was downright humiliating. As a young woman who is an entrepreneur, I can’t say that this experience is entirely unique, but I had enjoyed being treated with respect by other staff at Boone on Algoma. I waited for about ten minutes at the “non trades” desk and then decided it would actually be faster to drive to the Boone location on Woodward. So I did. I was served promptly and with dignity and respect. I spent $1298 on black iron pre fab pipes and fittings today. It took about 10 minutes in and out to order, pay and load my parts. The best part of the whole ordeal, was that there was no one else in line behind me + two other representatives that were free.