Bremner's Plumbing & Heating Ltd.

Spent almost $400 there to have "all" the toilets fixed in the house and the tech worked on the one in the basement and forgot to replace the filler inside the tank that was spraying everywhere. Emailed them and the woman said I would have a full charge to fix it, no deal for mistakes I guess. There are many other companies out there and I suggest customers use them instead!!!! Love your response and your lack of customer service to the customer, the picture shows he worked on the tan k in the basement and you were just caught in your own lie, the part should have been fixed while he was working on it and it was the en suite that fine. I will be sure and spread the word and refer others to the review, charging customers to come back and fix/replace something that was supposed to be done before they left is not good practice.

I wasn't hoping to give this bad rating but our experience with them was nothing but a complete waste of time. I am one of the people who manage a facility that has some of the most sophisticated systems in Halifax and we had a problem that costed us hundreds of thousands to repair the damages that it caused. We decided to follow the usual process in such cases for facilities of this size and invite a number of plumbing contractors to give us their quotations and assessments of the required work to fix this problem to award one of them this repair project. And I emailed them myself saying very clearly in the subject line and the body of the email that what we need is a quotation for what's required to fix the problem. They sent a plumber who came very late after the scheduled time and checked then sent us a bill with his hours without any mention of how to fix the problem or even a detailed assessment report or even anything that can remotely be related to what we asked. I emailed them back with a copy of my original email and their manager replied with a very confusing email saying that they don't offer assessments except for renovations and projects (which what we have) and that what they got from us was a service call (I contacted them with an email with subject line "urgent quotation needed", so there's no room here to even argue that. And you're the only company that "misunderstood" us). I hope they take this as an honest advice to read emails carefully next time and if they find that it's not in their capacity to help then just say sorry we can't help. The extra star is for the only positive thing in this experience which is the nice and polite lady who called to set a time for the plumber to come to do the assessment (he didn't even come on that time).

Absolutely amazing service from the second I call with an issue to the time everything is resolved. I have used Bremner's multiple times from a leaking shower in a rental unit, to roughing in new plumbing in a basement. These guys are very professional and great to work with. I highly recommend these guys with any of your plumbing needs!

First and last time I will use Bremner's. Customer service is non existent. We had an issue with our furnace (we knew it was the control board and told them when we called). The technician was in the area and said he would stop by to look. He agreed it was the control board and ordered a new one. We were charged for the technician to tell us what we already knew (even thought the technician said he wouldn't charge us for stopping by) and then again for him to install. When we called to question the billing, I talked to the owners son. He was completely rude and condescending and had no interest in hearing my concerns at all. I will definitely not use these guys again.

I love these people! Stellar service, and wonderful people. I can't say enough good things, but I can say thank you to Pauline, Francine, Don and Justin. You are all awesome. UPDATE! Can I give higher than 5 stars? These awesome people bailed me out yet again, on a toilet installation gone bad. I spent the entire day fighting with the process, and after getting no assistance AND the wrong information at Eddy Group, I stopped at Bremner's. They knew what was wrong, and sent someone out to give me a much needed hand. In and done in 30 minutes. Seriously, these people are lifesavers! Thanks Jamie!!