MasterTech HVAC and Plumbing

BEWARE!!! They will ask for a credit card number when you call to book an appointment.This is so when the job is finished - EVEN IF YOU HAVE A COMPLAINT-they can bill your card for the full amount and thumb their nose at you. They have no desire to ensure that the customer is happy prior to taking your money. I called to book them to install a condensate pump for my air conditioner. They told me approx $200. The tech showed up with no pipe or tubing and had to go back to the shop. He billed an hour ($100) to do this. He then proceeded to charge me $115 for $15 worth of plastic tube. When I questioned the size of the bill (over $400) They said too bad and billed my card. They refused to negotiate on the total. I am retired on a disability pension and they said that they performed the work so pay up. Very disappointed.

Very knowledgeable folks here. Good selection of stoves and accessories.

Very professional design, supply & installation of our heat pump system.

had a propane furnace installed in 2013. we were charged for parts we did not need and they just left them here. for the last year [2017] the gas fan has gotten louder. we emailed for a service and enquired about warranty, the response email was that the warranty was 1yr and they dont stock or sell parts. terrible customer service for having spent $4,000 for them to do the work.

I read the previous review is surprised to see bad, I had problem with my furnace and spent money on other service companies for doing nothing. The service engineer from Master Tech identified the issue very quick and resolved in a reasonable charge.