Roto-Rooter Plumbing & Water Cleanup

Robert Powers, came to give me an estimate on replacing two water lines in a condo building for multiple tenants. I was very impressed. He was very patient, answered myself and another parties questions he was thorough and really left me at peace about many of the concerns I had regarding a very large job that I thought would have many complexities and could be very destructive. I was very impressed. This job is not going to be inexpensive however, I felt he quoted me a fair price and the confidence and professionalism he displayed left me with a sense that he would do a great job. Even if they are not the least expensive (not saying they are not) the impression left on the quality of work done leads me to believe it would be well worth the cost.

I submitted an online request for someone to come out and check my septic tank. Then I received a call almost immediately - to schedule a time for service on the very same day. I'd like to personally thank Tim (#121) for his professionalism and expertise. He cleaned out the septic tank and even installed a Greenlid for future convenience of cleaning the filter. Thanks Tim!

Our lawn guy accidentally broke the rear sight on the house Monday. He got the water shut off to the house and then notified me. We contacted Roto-Rooter and within a few hours we had water again! Tracy Mullins and Isaiah were the techs that performed the service. Both were very pleasant and did not mind the puppy we had bouncing around us while we were discussing the situation.Tracy was actually a pretty funny guy. We are very pleased with the everything about the repair.

Tracy Mullins understands customer service! His interpersonal skills enable you to communicate without any sense of thinking you do know or understand the issue. He listens, evaluates, asks follow up questions, and tells you what he is going to do, including options, if there is an unseen problem. He then does what he said he would do. He was right on with his assessment, completing the project in a timely and complete manner. He left as he arrived, like I was the only customer that mattered. Thank you Tracy, and Roti-Rooter of Huntsville!

I had a very positive experience working with these professionals. I appreciated that I could schedule service online, the email notifications letting me know when to expect them, the people I talked to on the phone, and the people who came to do the service. Tim and Jason were very professional and knowledgeable; they figured out a way to solve a difficult problem and they addressed it in a timely manner. They put my fears at ease and gave me confidence that my issue would be resolved.