Merritt Plumbing & Heating Inc.

We hired Merritt Plumbing & Heating to install a stand alone tub and sink in an already plumbed basement bathroom. We were quoted the job to 1000 dollars but dependent upon any unforeseen issues which may arise. Two men were sent out to complete the job (over an hour late), one clearly being an apprentice in training. I showed them the bathroom and they appeared to begin working on the task. I had to leave around noon which I informed them of. I got the kids loaded up and started to make my way out of the driveway when I realized that I had left my phone on the kitchen counter, I walked back into our house to find one of the men in the upstairs dining room (which he quickly began making his way to the upstairs restroom upon seeing/hearing me). When my wife and I returned that afternoon, we anticipated seeing some form of progress...they had dug a hole in the concrete and ran a line from the hot/cold lines about 3 feet to where the tub would sit. My wife then had to contact them to find out what was done, they lied about what they had told me (which I don't take to kindly) and told her they could return in two weeks? What...two weeks when you tore up our bathroom and completed the same thing I could have done as a novice in a day??? We called a competitor (Marv's Plumbing) and Chris came out to take a look at the what they could do and pointed out that they would have to redo what was done by Merritt. Much more professional and sent someone out in two days. Marv's completed the job in 3 days (1 day he was called up for an emergency). Total bill was approximately 1150 dollars from Marvs and Merritt attempted to charge over 1000 dollars for less than one day's work. My wife attempted 3 times to call Merritt and discuss bill...told she would receive a callback each time (never got one). I then had to leave a threatening message to get a callback (finally). Man was angry and stated I had signed the quote (yes, for the timely and correct completion of the job). I stated that their work had to be corrected by another company, he claimed their men were on site for 9 hours (lie because we returned that afternoon and they were long gone), agreed to pay 760 dollars just to be done with it but I feel we shouldn't have had to pay anything...I would advise to stay clear from this company. After the incident we began hearing horror stories from other people and their experiences with them as well! Yikes! Wish we would have known earlier!

Very polite service, good job of moving plumbing for a vanity.

Our basement flooded, and it turned out we have a ground water problem. Lucky us. We phoned Merritt's to receive a quote for installing a sump pit, pump and drain pipes. Randy came out, listened to our concerns, and spoke in language we understood. He actually told us to start with the cheapest option, to see if that would solve the problem before installing drain lines. We actually pushed for the extra work because everything was tore up, and we figured we might as well just do it. He didn't try to over charge us. In fact, it was the opposite. He was very honest, and came out a second time to give another estimate when we decided on exactly what we wanted done. After the work was complete, we noticed there was damage to our drywall from where a board had been set up by the window. We phoned Randy, he came out, and agreed to cover the cost to fix it. It wasn't terrible, awful damage, but it was visible and we had no idea how to fix it or we may have tried ourselves. No one is perfect, and it's understandable damage happens. The prompt reply after we phoned to let them know about the damage, and agreement to cover the cost was really a testament to the service offered by this company. We will gladly always return to Merritt's and recommend them to friends and family.

Thank you so much! The two gentlemen that were sent to do repairs were the most competent plumbers that we have hired within 20 years, (we have had some nightmares in the recent & past). We had many tasks for them, and even a few surprise repairs, no issue for these two, they were like a well oiled machine working together. From the roof to the crawl space, they crushed it! We live 30 minutes from town, so they brought their own food and water. And they were right on time. Just wow.

Two things of note, first I need work to install a gas line for a fireplace and cook top. The guys who showed up did an outstanding job. They worked diligently to get the new lines in place and my fireplace up and running for a cold snowy weekend. Great work at a fair and reasonable price. Second, one of my on demand water heaters went out and part of my house was cold from no heat (in floor heat system) The gentleman who showed up went through my system and determined that it may just need a good cleaning. He took apart the unit cleaned the elements, put it back together and all is well. Great work from someone who took their time to figure out the problem and fix it versus say it was bad and selling me a new one. This was two great example of great service. On time, efficient and at a great price. Merritt will be who I call for all of my plumbing needs.