RHD Plumbing Inc

I am very pleased with RHD. Called them on what I thought was broken pipes. They came out that day, very competent & delightful person, that fixed my problem. It was not as I thought it was and he made me fell relaxed & grateful. I had called 3 other places and they could not come for a week, even if it was an emergency.!

RHD removed our old water heater and installed a new water heater and vent. Rodney did a great job. Very detail oriented.

Okay, quick update on the plumbing situation. We were contacted by RHD plumbing recently, apparently the company changed ownership or management since we had our work done. The manager asked if they could come out to see if they could remedy the problems we had with our work. A tech came out and assessed the install on our hand sink, and agreed that it should have had some blocking behind before mounting. They offered to remove, install blocking, repair drywall and reinstall the sink at no charge. The work was scheduled at a time that was convenient for us (we could not have the restroom closed over the weekend) and completed as promised. I had some difficulty deciding what to change the rating to. Do I average the old rating and the new one? That really didn't seem fair to the new management. In the end, I'm as impressed with the service we've received as I was disappointed with the initial process, so I've updated our rating to a 5. I appreciate the management at RHD reaching out and remedying the issues we had with the initial install, over two years after we had our work done. ___ For posterity and explanation, I'm leaving our original review below. ___ We had RDH plumbing do the build out on our cafe on Williamson St. and struggled to keep them to their original timeline. The work seemed to start and stop rapidly, with the plumbers leaving projects incomplete for days and sometimes weeks on end. Communication with the office and plumbing staff is difficult - I had the experience for leaving multiple messages with the office staff over a number of days without a returned call. Since the work was completes we've had a few problems with the plumbing, such as our open site drying up and letting sewer gas into the building, as well as the bathroom sink pulling away from the wall. We chose RHD plumbing based on their reasonable estimate and timeline. Unfortunately they only kept to the cost estimate, and delays in plumbing finish work as well as poor quality of work left us very disappointed. ----- UPDATED Jan 2019: Hi RHD- Thanks for replying to my review. It's unfortunate that with the purchase of the business you've also acquired the past problems and reviews. I'll post a shot of our lavatory hand sink - installed by RHD plumbing about 30 months ago and is practically falling off the wall. If you're sincerely interested in earning back our business, remedying this issue would be a great place to start.

Quick and courteous. Awesome crew and super supportive staff

Tried to have service done for a leaking tub drain. Was given a window of 8AM-12PM for arrival. At 2PM I called to check the status as no one had arrived or contacted me about the late arrival. Weather was rough with snow, but I'm pretty sure the phones were still working. Will not look to use them again or recommend them. I hoped with new ownership things would have changed, but I guess that's not the case. I am more than capable of making the repair myself, but time is hard to come by. I guess I will make the repair myself for around $30 and save a few bucks in the process. Living in Stoughton I try to support local businesses as much as possible, but so many make that difficult, I will include RHD in that group now.