S&K Pump & Plumbing

S&K Pump & Plumbing is great. We've had our drain back up a couple of times in the 10 years we've been in this house, and they were great both times they came out. They fixed the problem promptly, and did a wonderful job cleaning up after they were done. The guys that have come out to do the work were friendly and did great jobs. I will definitely use them again in the future.

Had an emergency main valve break. Called 16 different plumbers in area. No one could come out. S&K answered, checked to see if they could move people around to come out before end of day, responded back to me with someone and was there within the hour. Nice, professional, efficient and reasonably priced. Appreciated S&K making it a priority.

Their service call includes 30 minutes of labor. Technician forgot tools in the truck and had to go back. Lost his meter and had to look for it. Misplaced his clipboard and spent time searching for that. So forty minutes after arrival, when he's writing up the bill he reminds me that the charge includes thirty minutes of labor. Then he had the nerve to say, "I've been here more than thirty minutes so I'm going to have to charge you for more labor". So it seems that the customer has to pay for a technician's poor organizational skills. I won't be calling again.

Proceed with caution before using this Business. Had a Well Pump that turned out to be "sweating" from the hot weather, but called S&K as a precaution. E-mailed them pictures, which the Gentleman who was dispatched to my home mentioned he figured was the problem when he saw the pictures (could have saved me a trip charge, no?). Didn't lift one tool from him truck, didn't flex one muscle, yet I get a bill for $85 trip charge. (What gas are you using?) When I called to question, I was told I "wasn't charged labor" (NOR SHOULD I HAVE BEEN). This is more about good ol' fashion human modesty and Customer Service, which was completely disregarded in this case and replaced with "Rulez iz rulez - pay up". So now that my invoice is paid, some S&K desk worker gets their 8 hours of pay for the day, and Guthrie & Frey gets a new customer for life. All the best to you, S&K!

Standard Disclaimer: I am a real, Real, REAL customer of S & K Pump and Plumbing. My reviews tend to run a bit long, as I try to give useful tips or warn homeowners of issues they might run into, as my wife and I have run into them all. I do not solicit, nor would I accept, anything of value in return for writing a review, much less a positive one. Around 2 1/2 years ago, my ever increasingly environmentally minded wife decided she wanted higher toilets in the house and they should have the low-volume flush on them, like around 1.5 or 1.6 gallon flushes. We never had any problem with drain lines backing up when we had the larger-volume flush toilet. Once we converted to the low volume flush, we had nothing but trouble. Our home has 2 drain lines that combine near the front of the house and exit to the city sewer line. One end of the house serves the half-bathroom sink and toilet, the kitchen, the dishwasher, and reverse-osmosis waste water made in the production of the purified water. The other end of the house serves an upstairs bathroom, main floor bathroom tub, shower, sinks, and toilet, and the laundry room sink and washing machine drain lines. We've never had problems on this end of the house. The clogged drain line runs around 12 feet and then exits under the garage slab, curves slightly, and runs underneath our front cement slab and back into the house hooking into the other end line and out of the house. The drain line run is around 50 feet. The clogged end was plugged 18 months ago. Using the half-bathroom sink or the kitchen sink, I'd hear gurgling in the toilet and the water level would rise in the bowl. It got to the point where the water pressure in the bowl was such that I had water seeping out from under the toilet and onto the floor. The reverse-osmosis system wastes 40% or more than the water it creates causing gurgling in the half-bathroom toilet and raised the water level in the bowl. This is now the second time we have had this problem. The half-bathroom toilet is a Kohler and it may have a proprietary fill valve and flush valve. I don't believe this toilet has flushed all that well and I don't believe we even get the 1.6 gallon flush. Well, the system got plugged up again a couple days ago. I don't use caustic drain cleaners and I tried "Bio-Clean", an enzymatic cleaner, and that didn't alleviate the problem. If I flushed the toilet, the water dropped from the tank into the bowl and nothing drained. Water again seeped out from under the toilet and went farther on the half-bathroom floor than it ever did before. I decided to bail out the toilet and the tank and stop the toilet from filling by closing the water supply shut-off valve. That didn't really stop the problem, as I had water filling up in the tank again. I stuffed old towels in to sop up the water in the tank. I called S & K Pump and Plumbing on Thursday, April 4 and was told given the nuances of our house/plumbing, "Brett" would be the guy getting the assignment. He wouldn't be free until Tuesday, April 9. I took the appointment, and was told if that wouldn't work, S & K could get someone to me sooner, just call. Unfortunately, the problem accelerated during the evening Friday. I put in a call this morning to the S & K emergency services line. The only way I'd likely stop the toilet from filling would be to shut off the main water line in the house. We already couldn't use the kitchen or half-bathroom, and I was also getting ready to shut down the reverse-osmosis water system. That would mean no drinking water. "Nick" got the call and came out. The line needed power snaking and felt he got the clog at the 47-48 foot mark. Clog was gone and the line drained. He turned on the kitchen sink and bathroom sink and could hear the water running down the drain. Problem solved. Here is a "tip" for you homeowners. Low-volume toilets don't work well on long drain runs. Clogs will happen, and it'll cost to clear them out. S & K is great to work with and are always there when we needed them. Now I have a low-volume toilet to get rid of !