Arch Heating & Cooling Inc

Sam and Darby were very professional and friendly! Fast, courteous installation of furnace, a/c and water heater! This is our 2nd furnace from Arch, the old one was 24 yrs old. It still worked, but it was time. Strongly recommend Arch Heating & Cooling, Sam and Darby!

I had a scheduled appointment between 1-3 got a call at 2:55 saying they were running late and they would be there in 30-45 min. I canceled the service and called someone else and they just happened to be available and will be here even before Arch could have been. They apparently don't care about a customers time so I don't see them being reliable for anything else. Had they called by 2 that would have been fine but to let me sit around and wait is rude. #2 I totally understand if a job takes longer than expected but with phones in your pockets all it takes is less than a minute to let someone know your running late. Unfortunately that excuse does not work anymore.

Completely satisfied with their promptness and service. Worked with our warranty company and had empathy when our hot water heater failed . Once water heater arrived they immediately had us on the schedule within 2 days .When the wrong water heater shipped they made sure to contact the warranty company and had it installed the day after the correct one arrived. John was very professional and helpful. Great customer service! Ron & Tracy Green

Called Arch on Monday morning because the furnace died on a Sunday. The were the company that installed the furnace so they were the first company I called even though it isn't under warranty. The guy came over, took a look at the furnace and said he wouldn't service it and left. I was at work so I didn't know why. I called the dispatcher, to have the tech call me. About 2 hiuholater the tech called and said he's passing on it because there wasn't space for him to work. He said that if I moved the water heater, then he'd come back, but it would be after hours, and it would be a minimum of $200. Per hour, and there was no guarantee when he would be able to be there. Keep in mind that in early March, it still goes below freezing overnight. So now by the time I knew he wouldn't even look at it it was too late to get someone there that day. So another night without heat. I called Rock Valley, they stopped by the next day. He was in and out in 30 minutes, between testing and the repair. No moving of the water heater necessary, and reasonably priced. I will never call Arch for anything ever. When the time comes for a new Furnace, I'll call Rock Valley first. The only regret that I have is that I can't give Arch zero stars.

Our home is over 100 years old, and as with all old homes, it comes with it's weird set of quirks. We only trust Arch to work on our radiators. Sam is incredibly knowledgable and even takes the time to help us understand ways to troubleshoot issues so we don't have to call someone every time we have a concern. I would recommend them to anyone looking to get the job done right the first time.