
- Country: USA
- State: Wisconsin
- City: Wisconsin Rapids
- Address: 1138 6th St S, Wisconsin Rapids, WI 54494, USA
- Store
Charlie, Amy, and Kelli ALL did a super job. Kelli and Amy were very welcoming when on the phone, helpful, and very courteous. Charlie was very thorough on his inspection of the pumps, made very thorough tests, analysis of issues and several suggestions to correct the problem. With his knowledge and experience the repair went smoothly and quickly . A little pricey, but good work.
Steve was very informative and professional he addressed my concerns and gave me all the information I needed. I have a unique situation and he answered all my questions without hesitation. I was pleased with our meeting.
By mistake I may have given him bad smile, but should have been a smiley face. We have had him before and he always does a great job. He's friendly and explains what needs to be done to fix the problem and also what is the best way to do it. He's neat and cleans up after himself.
Professional and knowledgeable. Gave us multiple options on what could fix our problem immediately up to what could help for issues in the future. They even messaged me a photo of the gentleman that was coming to our assist. I thought that was a really nice touch in this technical age!
Very impressed. Sent email inquiry about issues with water heater. Office staff responded quickly and were absolutely delightful and personable. They scheduled an appointment for me with Sterling, and even wished me a happy birthday . They called to let me know when he was on the way. So, I spent the afternoon of my birthday with Sterling. Not exactly how I'd hoped to spend the day, but he did an amazing job removing and replacing my water heater. These guys earn their pay! Total professionals. Everything was explained in a concise, straightforward, coutrteous manner. He had everything needed to do the job on his truck. Thank you for a job well done. A memorable birthday!