Roto-Rooter Plumbing & Water Cleanup

So I'll start by saying the actual plumbers that come out to do the job were great. They were very helpful and understanding. Now that being said. I spoke to 3 people to schedule my appointment and have had 2 plumbers sent out (so far. The job is still not complete) the people that scheduled the appointment are... The worst part of the experience. I made it very clear to them that I needed a specific service done. But the first plumber they was sent out didn't have the equipment to do the job because he was told the job was something different from what I told them, but he was nice and helpful in trying to quickly get someone else out to do the job. The second plumber had everything except a scope so we had to schedule a 3rd person to come out but again he was very nice and helpful in getting things set up. So like I stated the men/ women the actual do the work are fantastic. The "office" people NEED A LOT OF WORK!!! If the person who took the information for the appointment had listened to the reason I called all the hassle could have been avoided and I would have wrote a great review.

We so appreciated the same-day response to our blocked drain, the helpful information we received regarding associated problems, and the excellent follow-up service to ensure all the issues were properly resolved. We sere so impressed with Jesse. He was friendly, professional, and knowledgeable. He took the time to explain the causes of our drainage issues, helped us locate a broken pipe, and then discussed our options on how to get the problems fixed. We chose to do the digging and pipe repair ourselves, and Jesse followed-up with a phone call the next day to make sure we had gotten the problem solved. He showed a professional concern for our issues rarely seen these days. Our warmest thanks to Jesse and Roto-Rooter.

Really appreciated the quickness with which the technician responded to my problem. He was thorough and patient and put everything back in as good or better situation as before he started the job. If I ever need more plumbing service (hopefully not) I will certainly use Roto Rooter again.

Paul cleared my sewer line and send Gio to run a camera make sure the line is good. Both technicians were fast friendly informativ. Good service highly recommended

The experience and customer service and workmanship was top notch. Our technician fully explained all that he was going to do and gave us several options as well. I would highly recommend your service to anyone in need of plumbing work. I give 5 star rating on my experience.