- Country: USA
- State: Washington
- City: Silverdale
- Address: 3587 NW Anderson Hill Rd, Silverdale, WA 98383, USA
If you need professional help with your septic system then look no further than the Clear Septic Solutions. We were suffering from a mysterious "septic" odor. After a careful inspection that included a video inspection of our pipes the problem was identified! Great service. Great prices.
From start to finish these guys were amazing! They spent so much time explaining things to us and trying to resolve the problems that we had. They were professional, clean, friendly and always had a smile on their faces! They are fair priced and provide great service!
My wife and I are still trying to figure this place out. We were looking to replace the septic tank service we've been with for years because of some issues, and my wife found this business on Yelp. We both talked to Cory over the phone and he seemed like an honest, knowledgeable guy. Two separate appointments were made for him to come to our house to inspect the system and to give us a written estimate for repairs we had been told by the company we had been using were needed. He didn't show either time. With the first missed 1 pm appointment, Cory called had called at about 4 pm, all apologies, and told my wife he had been running late, and since the company is based in Poulsbo--where he also lives, he preferred to reschedule for the following week. My wife, sympathetic soul that she is, agreed, mainly because she wanted Cory to have adequate time for the inspection, and she preferred it to be done during the daytime when there was plenty of daylight for all of us to see clearly. With the 2nd appointment, Cory called the morning of the appointment, and I confirmed with him that we would see him at our Port Orchard home at 1 pm that afternoon (he had said he was only in Port Orchard on specific days of the week. Again, he didn't show. My wife finally reached him about 3-4 pm or so. What was his excuse this time? All apologies, he had gotten confused and for some reason thought we lived in Silverdale and so didn't understand why his GPS or Google Maps or whatever couldn't find our address, which...is in Port Orchard as I had confirmed with him earlier that same day. And while he was willing to drive back, again my wife told him she preferred for him to reschedule when he could come earlier during the daytime instead of trying to do an inspection as it was growing dark. He agreed, because he WAS in Silverdale and closer to the office and his home in Poulsbo. So, with agreement on both sides, a 3rd 1 pm appointment was scheduled for the following week. And with all apologies he promised he would definitely keep that appointment. OK, so since we really wanted that inspection and another bid on the septic repair costs, and because of the 5 star reviews here, we gave Cory a 3rd chance and the 3rd time was the charm. And he showed up! We found him personable and knowledgeable and he said all the right things about his company's integrity and philosophy and how they did things right where other companies didn't. He spent 40 minutes in our backyard checking our septic system and making recommendations for repairs, and gave us a verbal quote for the repair costs. Since the septic system had already been inspected by that other company, he recommended we stay with that report--which hadn't yet been filed with the County. Anyway, we were convinced Cory and Clear Septic Solutions was who we would go with. We asked for a written bid and Cory assured us he would send it the next day. He even told my wife that he would check with his boss and see if he could get authorization to give us a special rate at a lower cost and for us to make payments if we couldn't afford the full cost in one payment. So, Cory leaves...and that was the last we have heard from him, or from anyone with his company. It's been from 3-4 weeks now. No phone call. My wife checked both her email addresses: inbox, junk mail folder...nothing. And that's why I said at the outset we're still trying this place out. Apparently on some level the decision was made not to accept our business. It would've been both nice and professional for Cory or his boss to notify us of that decision. Perhaps Clear Septic Solutions has satisfied other customers. From our personal experience with Cory, I can't recommend them. Oh, we decided to stay with our old company. They've proven to be both reliable in their efforts to regain our trust, and in showing hat they do value our business.
We needed some pipes replaced from the house to the septic tank. They gave us a fair price and did a great job. We were so grateful that they did the job fast since we couldn't use the water or bathroom facilities till it was done. Get a quote from them and I think you will be pleased with their overall professionalism!
It snowed for 2 days and then continued to rain heavily for the next couple of days. We had a little gurgle of the toilet that eventually led to a back up and I feared the worst. (Like a drainfield failure!) We made a quick call to Clear Septic and by the end of the day Cory came by and cleared out a root--a quick fix and a quick response! I would recommend this company to anyone in need. They were incredibly professional and were able to resolve the issue same day. Thank you!