Roto-Rooter Plumbing & Drain

3 reviews
  • Country: USA
  • State: Washington
  • City: Cle Elum
  • Address: Cle Elum, WA 98922, USA
  • Store
Phone number
Working hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
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3 Review(s)
joe fithian

Had to only give only three stars due to the corporate pricing policies and deceptive advertising not having anything to do with the two young man who came out Hoyt and Alex or the two women who answered the phone both times both were great. Hoyt and Alex were very friendly polite and got the job done in a very timely manner awesome guys. Now for the negatives of this company. First off, when you Google search for a plumber in Cle Elum it shows Roto Rooter in Cle Elum even a placement on the map with the phone number, that phone number no longer works however; when you call the main number you get there central dispatch Who told me they would be able to get a hold of the plumber in Cle Elum. I got a plumber from Yakama to call me on Sunday. Being Sunday he said it would cost over $500 an hour for the first hour in a $71 travel charge. I asked him why there would be a travel charge from Cle Elum since I’m in Cle Elum? He told me that there is no plumber in Cle Elum and they only use that number to save people a long distance charge when Calling Yakama. I told him I would wait until Monday morning. When I called on Monday morning I was the first stop of the day for a crew been sent to Snoqualmie since I was on the way to where they were going to go anyway. I bet you can guess what I’m going to tell you next. Yes, I got charged a $51 travel fee even though I was on the way to where they were going to go who I bet they charge a $51 travel fee to. I think this is totally bogus and though I will likely use them again due to lack of options out here and because I liked the two young men who came out and they did a good job. I will have reservations due to this money grabbing travel fee that they are employing outside of Yakima.

Stephen Malek

They answered the phone and made me an appointment promptly. They had to cancel our first appointment day of but rescheduled for the next day.(that is the only reason for the loss of one star) The guys who showed up were professional and went straight to work. My wife with our 18 month old felt comfortable with them working by herself when I had to leave. Proof of true professionals.

Don Frey

Very dissapointed as they could only come to our location near the Last Resort if we agreed to pay the After Hours Charge and Travel Fee from their location in Yakima. Did not use them!!!!

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