- Country: USA
- State: Washington
- City: Kirkland
- Address: 11410 NE 124th St, Kirkland, WA 98034, USA
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 7:00 PM
- Sunday: Closed
I have used them a few times in the last few months for different things. The service is reliable and they arrive when scheduled. The worker are professional and courteous at all times and were never shy about answering questions. I like the work they do and would have no problem hiring them again.
Be aware... if you call and request an evaluation of a problem and and estimate of cost for repairs, you will be charged $59 plus tax for a service call. If for any reason you don't accept the estimate or are not able to allow the work to be done at that time, you'll be charged for an additional service call when/if the work is done. Bottom line... you have to accept their estimate and have the work done during the visit or you will incur $120 in service charges. This was not explained by the individual (dispatcher) I spoke with to request the estimate. Unsure why a truck with 2 plumbers is required to evaluate a problem and provide a written estimate. Other contractors I've dealt with retain an estimator expressly for assessing problems and giving bids. Why is the assumption you'll accept their estimate without any questions or comparisons AND do the work while they're on site, regardless of the time of day, the time that might be required, or compatibility with your schedule. FYI... the truck wasn't signed as RW Plumbing. Was told the Danika company had bought RW Plumbing several years ago.
I was impressed with how clean, professional, and polite the worker from RW Plumbing was. They were able to come right out, gave me an estimate up front, and fixed my sewer the same day. Which really made my wife happy since we had a basement flooded with sewage. I would highly recommend them to anyone looking for a plumber.
We had a major leak and our regular plumbing couldn't make it until later in the day. We called RW and they were able to fit us in much sooner. They did such a good job and were there for me so I will be calling them next time I have any plumbing problems.
The snow causes problems because it gets so cold, one of our pipes froze and caused a flood in our kitchen. We called RW and they came out and gave us a fair estimate and got the problem fixed. Thanks again and we will recommend you to all our friends.
