Express Service Plumbing

3 reviews
  • Country: USA
  • State: Washington
  • City: Silverdale
  • Address: 5454 NW Caitlin St, Silverdale, WA 98383, USA
  • Store
Phone number
Working hours
  • Monday: 7:00 AM – 4:00 PM
  • Tuesday: 7:00 AM – 4:00 PM
  • Wednesday: 7:00 AM – 4:00 PM
  • Thursday: 7:00 AM – 4:00 PM
  • Friday: 7:00 AM – 4:00 PM
  • Saturday: Closed
  • Sunday: Closed
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3 Review(s)
Scott Sargeant
05.04.2019

These guys did an amazing job for our company. They were fast and polite throughout the whole experience. I would highly recommend them to any other business in town. We appreciate you also coming back and making sure that everything was running smoothly after the job was done. Thanks again! -The 19th Hole Bar & Grill

Edward Lozier
25.01.2019

Very kind and respectful workers, especially the kind worker named Blake. While he did to a decent job he was very kind to my wall.

D P
21.01.2019

Normally, I wouldn’t take the time, but Herdman Plumbing far exceeded my expectations and thoughts towards customer service in today’s society. I called Thursday morning spoke with Haily at Herdman Plumbing and explained that my Rheem tankless water heater had gone out again (second one in two years). She explained, that their warranty was only good for one year and referred me to a company in Seattle that was authorized to work on the Rheem water heater. After speaking with the company in Seattle, they referred me to call Rheem directly for help with troubleshooting the unit. Rheem asked me to take detailed photos of the unit, exhaust, intake and outside where it exits. Once I emailed the photos to Rheem. I called back and spoke with a representative, that asked how far is the distance from the unit inside to where it exits outside. I explained it seemed about 20-25 feet. He stated it should only be about 5 feet and the exhaust vent should be a three inch, not a two inch. Additionally, he stated it would be hard to warranty the unit because of the issues. I called Herdman Plumbing, spoke with Adam Herdman (owner) and explained the situation, he requested me to email him the photos that I just sent to Rheem. After reviewing the photos, Adam called me back and stated that he was going to send a superintendent out and install a new Rinnai tankless water heater on Friday morning. I have to admit, I wasn’t expecting this. Herdman Plumbing took ownership of the issue, even though it was the builders fault. Just when you think in today’s world, customer service is nonexistent, Herdman Plumbing changes my mind. You have a customer for LIFE!!!

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