Express Septic Services

Express Septic was the 3rd place I contacted to try and get a quote for a routine maintenance on our septic. I called and the phone was immediately answered. I asked about obtaining a quote and the representative best suited to provide that information was unavailable at that time. They took my information and I wasn't sure if I would receive a call back since the 1st business I contacted didn't even care to respond to me. But I received a call 30 seconds later. She provided me the figures over the phone and it was considerably less than the previous estimate I received from the 2nd business I had contacted. Without even knowing that I would go with them, she offered to email me a copy of the as built if I would like. I happened to already have it, but it was a nice gesture. I made an appt for a day that worked best for me and they made it happen. On the scheduled date, I received a 30 minute advanced courtesy call from Tim and saw him right when he said he would be there. I showed him to the 1 exposed lid that we were able to find. We anticipated that he may have to dig for the pump lid. He checked it out and to our disappointment, whoever did the installation of the septic did a poor job. They covered the pump lid with a cement box for the electrical pump wires. Also, the septic tank itself was too deep to hand dig without it incurring high costs due to how long it would take. There were 2 other lids on the septic they would need access to in order to pump this properly. He said that we could do it or they could. But if we wanted to save money, he showed us where to dig. He said that to do this right, they should install risers so the lids would be exposed above ground. There was a lot more detail that I won't go into. But Tim was outstanding! He was very personable and so helpful. It's always frustrating to find that someone else's short cuts become your problem to take care of because you don't want to leave that headache for anyone else. I look forward to working with Express Septic to get this project completed and for future maintenance going forward. Great team of people!

It's close,wish they carried affodable stuff!

Helpful and knowledgeable people willing to investigate a problem and verify the results. We appreciate their help.

We have been using this company for our septic servicing for several years now after a poor experience with another company, and they have always done a great job. Randy is exceptional! I would recommend this company everyone one I know.

From the beginning of my call, the staff was extremely helpful and friendly. I was selling my home and was not aware of the requirements and services that needed to be done on my system for a home sale. I had lots of questions and they had the answers. They knew exactly what needed to be done and were able to get my inspection and pumping done within a couple days. When the onsite technician/pumper arrived at my home, they were professional, courteous and full of information. I know they had a job to do, but they answered all my questions with ease and never made me feel like I was a bother. This whole process was made easy and I can't thank them enough. Their customer service is exceptional! Thank you to all the staff at Express! You all are great! I will always recommend Express Septic to my friends and family!