Home Services at The Home Depot

5 reviews
  • Country: USA
  • State: Virginia
  • City: Reston
  • Address: 1651 Reston Pkwy, Reston, VA 20194, USA
  • Store
Phone number
Working hours
  • Monday: 6:00 AM – 10:00 PM
  • Tuesday: 6:00 AM – 10:00 PM
  • Wednesday: 6:00 AM – 10:00 PM
  • Thursday: 6:00 AM – 10:00 PM
  • Friday: 6:00 AM – 10:00 PM
  • Saturday: 6:00 AM – 10:00 PM
  • Sunday: 8:00 AM – 8:00 PM
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5 Review(s)
Michael Muccilli
17.01.2017

Full of incompetence. Very poor in communicating. Trying to set up flooring installation and delivery. Multiple times they changed orders, delivery options, and failed to notify me. I had to call to correct everything and even when they set something up, they fail to enter into the system correctly so it has to get done multiple times. Never seems like enough people working either, so be prepared to wait or get put on hold.

Brandon C
18.11.2015

I dont like how they screen their outsourced contractors. They should all be held to a standard. I purchased a microwave here and a random guy showed up to install it. When they left we noticed a large scratch on the table. I am sure its an accident but trying to work with home depot was a mess. They didn't care and didn't compensate us at all. When i asked them to come back and see the scratch it ended up being a completely different group of guys ????

Sara Hartsoe
10.05.2014

worst experience ever - do NOT buy any flooring here ! the supposed "expert" who they insisted had to come out to our house assured me the laminate floor would be no problem, took the day off after waiting weeks for the floor ( and paying all in advance) - installers said , No , Home Depot got it wrong, they could not install ( despite being the installers that Home Depot works with and had subcontracted this to). Now a month of limbo, calling on daily basis - no one can resolve it, they are asking for random extra amounts unjustifiable on any paperwork - installer has given them figures. They no longer return our calls or call us - as they have our money we have no choice but to go to court, currently dealing with supposed customer care and HQ - what a bunch of crooks and liars. do not go there for flooring, suggest Lowes or anywhere else, inefficient, inept and inconsiderate. No one is running this store.

Chad Fulk
19.12.2016

I called trying to get an appointment to schedule someone to come out and measure my house for a carpet installation. I needed to do this on a Wednesday as this was my only open day. I tried online but for some reason every Wednesday was blocked out (all other days were open for months in advance). I asked if they did measurements on a Wednesday and the employee told me she wasn't sure. I then explained my situation and she just said "we're booked." I never even told her a date I needed it done. I then asked for the next year, you're booked? Her reply was "I don't know, I'm new here, I don't know how to do that but you can call back later." Thanks Home Depot, your service was above and beyond.

lujiang xiao
26.09.2016

I bought a toilet and I found the tank was broken till the installation. They asked me to pick up a new one, and again, they gave me a wrong model... !!

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