Home Services at The Home Depot

Went to this store for vinyl sheet flooring, found a sample we liked at a reasonable price. Arranged for measuring -- had to pay $35 for this service -- credited towards flooring purchase or non refundable if no purchase. Man came out very quickly -- did measure very quickly & efficiently -- no conversation at all -- don't ask questions -- just there to measure. Rec'd cost quote w/n 2 days -- it included approx $1000. charge for skimming floor surface -- an item which we knew & had told them it didn't need & we wouldn't agree to. Husband phoned Home Depot & discussed quote at length over several different calls with several different people to have skimming removed from proposal but they insisted it had to be included. "David" of HD flooring even said he could tell from photos the measure man took that our floor needed skimming!! That ended our interest in HD for anything in the near future. Beware the skimming scam that so many flooring places tack on -- you may not really need it!! This is an easy $1000+ fee right out of your pocket!

I had new carpet installed in all the bedrooms. The installers left a cut in my wall and scratched all over my base boards. Called Home Depot the day it happened and was told the manager would help fix this. Called again and was told he would get back to me. Manager has yet to respond to me.

Poor delivery and installation services. Even poorer warranty service, even if you purchase the extended warranty through Home Depot. The $3,000 Samsung refrigerator is 2 months old and is already having problems. We spent 45 minutes and numerous phone transfers trying to get warranty service. I spent 10 minutes trying to get through the numerous warranty menus regarding what year your product was sold. Make sure you have a pen, paper, abacus and Ouija board handy to figure out which number you need to press! For as much money as Home Depot makes on extended warranties, one should expect reasonable service. They should have a responsive phone center system set up to handle their calls. The existing system is pathetic. I feel like my money has been wasted on the Home Depot extended warranty. Since it was within 90 days, I should have gone directly to Samsung, I have had superior service from them in the past, and feel as if I should have foregone the cost of what appears to be a worthless Home depot extended warranty.

I had Home Depot install siding & gutters at my private residence. It was the biggest mistake of my life. The siding is substandard and they never cleaned up after installation. In addition it took them several weeks to complete my gutters which caused/resulted in the flooding of my residence. Unprofessional installation, total lack of project management by their sub contractor, and no honoring of warranties and customer protection by Home Depot or their liability insurance.

Paid Home Depot for new HVAC system. Home Depot contractor installed wrong system and destroyed my home. They also wrote 2 years interest free financing on the contract I signed but only gave me one year. Do yourself a favor and do not use Home Depot for any HVAC services. Even the carrier rep stated the contractor did not do their job, but Home Depot sided with shady contractor.