Shackleford's Plumbing

Our hot water heater sprung a leak, and Julie responded efficiently with a replacement and a professional Technician to install it. John put in the new one, and took away the old one quickly and neatly. Great service by Shackleford's Plumbing!

I called Shackelford this morning, I had NO water. They said they would be there between 11:00 and 2:00. 11:00 They were in my driveway. Charles was careful not to diagnose the problem until he checked everything out, he had to leave and return with extra equipment. He explained everything in terms that i could understand and in my opinion was very honest. They could have told me I needed an $1800+- part (which I was bracing for) but instead found a switch problem in my well. I was pleased with Charles and his co--worker, the value of the service provided, the punctuality and the responsiveness of Shackelford Plumbing. Excellent Service - good people.

The technicians that initially installed plumbing into our new home seemed to have done well with no issue. It was the service that later earned the 1 star rating. Our new home is 4 months old, and have had continuous issues with the plumbing. There has been sediment in our water, so we had them put in a sediment filter. Even with that, our new home still has sediment. I called them to come out to take a look at it, and they replaced the filter after we were told it would last 6 months, but it only lasted 1 month. Charged us $160. When they put the filter back on, it was so tight, it took two men to get it off. I called them again to advise of all of the issue, and their response was that it was our problem, and that if they came out, we would continue to get charged $160 for each visit. Basic customer service says that they would come out to investigate and work with the customer to try to get it resolved. There was none of that. If you use this company, you are on your own once they are paid for their work. They have no interest in being part of the solution, only another paycheck to even come out. This is the poorest example of customer service I have seen in a long time.

One of their drivers just about hit a car passing by their driveway onto the property, amazing driving skills by this company clearly.

The techncian completed the work faster than expected which was great! He was very helpful in telling me what he thought needed done and he was right on when he dug up the ground around my well to revile the problem. Thanks again!