- Country: USA
- State: Virginia
- City: Staunton
- Address: Churchville, VA 24421, USA
- Store
- Monday: 8:00 AM – 4:30 PM
- Tuesday: 8:00 AM – 4:30 PM
- Wednesday: 8:00 AM – 4:30 PM
- Thursday: 8:00 AM – 4:30 PM
- Friday: 8:00 AM – 4:30 PM
- Saturday: 8:00 AM – 4:30 PM
- Sunday: 8:00 AM – 4:30 PM
90 Lee Jackson Hwy suite 1250, Staunton, VA 24401, USA
- 3 reviews
Horrible. Had them tell my 77 year old mother a $675 "part" was needed. Lol. I instantly called a friend who looked for 5 mins and nothing was wrong other than not programing in the thermostat correctly. Everything is fine. What a disappointment to think they attempted this theft. Use these people AT YOUR OWN RISK.
First day Paul showed up and said the capacitor was bad. So I paid for the diagnostic fee, labor, and capacitor. Well that didn't fix it. Then it took them weeks to come back the 2nd time. This time it was Sean which said all he had to do was push the reset button.... it worked for 5 mins then didn't work anymore after that. Again we waited weeks for them to come a 3rd time. Sean said it was the blower motor. He said he would get back with us on the cost of parts and repair. Never heard from him so we put a new one in ourselves. Guess what that didn't fix it. A month later Sean came back a 4th time said it was the circuit board and it would cost $450 for parts and labor. Told them I would call them after Christmas when we had the money. Then we get a bill in the mail for a diagnostic fee and locating short or open circuit. Okay well should I get charged another diagnostic fee if they didn't fix it the first time? Also why am I getting charged for locating short or open circuit, that should be part of the diagnostic fee right?
As I already stated, the technician was prompt, quick and efficient. He was also patient with me, AND MY DOG AND CAT. He explained a couple of things about my system and the thermostat that I wasn't aware of. He also offered me options, which made me feel that I wasn't locked into only what the company suggested or offered.
Paul was very helpful in explaining how to care for our new-to-us water furnace. Very professional and pleasant to work with. Will definitely use again!
Why oh why do furnaces and air conditioners always breakdown at the worst time? It’s really cold or hot and on a weekend or holiday. Mine recently broke down on the first cold spell of the season. I called on Saturday before noon and Paul returned my call in the afternoon and stated he would be out later in the day. He made the visit, did some work to get heat and made plans to return the next day with a needed part. He did return the next day complete the work and to complete the work.
