Thomas Plumbing Contractor

If I could give zero stars I would. We had a semi-urgent plumbing issue where it appeared that something was blocked in our main line and there was sewage backing up in our basement sink. We were connected with Thomas Plumbing through our 2-10 warranty. We called that morning and they said they would send someone that day. No one came, we left messages with the office, no one called us back. The next morning we called again and they sent someone, who said something was blocked in the main line and that they would send a camera guy that day. No one came, we left multiple messages with the office, no one called us back. The following day we called AGAIN, and they said they actually didn't have a camera and that they were waiting on approval from 2-10. We know that the camera is not covered by the warranty and were willing to pay out of pocket. They offered no help, no suggestions, no plan. They were more than happy to take our $100 for the service charge and after that it's like they refused to have anything to do with us. No communication, nothing. We requested a refund and the supervisor refused. I went through 2-10 to complain about them - never using Thomas plumbing again and if I were you and need some plumbing work done, ask 2-10 to connect you with a different company or pay out of pocket for someone better because then I'm sure you'll save yourself the headache of having to deal with them.

Do not use this company. They will literally take your money and run. They were assigned to me by my home warranty company. They took my service fee check and I never heard back from them after they said they needed to “order a part”. The lady on the phone (Mrs Thomas)is very rude and will give you the run around... saying “ your appointment wasn’t today... it’s on another day” after you waited 4 hours for the plumber to come. She did this twice and even accused me as a “no show” at my own house. Today she told me “good luck getting your money back”, and hung up on me. I have filed a complaint with BBB and my home warranty company. I’m trying to save someone else from getting ripped off by these people... they are a sham!

Technicians never show up for scheduled appointments. Not very good customer service. Don't waste time or money nor have your home warranty company go with this company

So you're just going to do a no call and no show on a customer? (JAY or JAWON)Thomas Plumbing was given to me as a company for my home warranty to fix my issue with a leaking pipe. He fixed my issue and took my $95 service fee check. Two weeks later his work failed and my pipe leaked again. Was supposed to have an appointment with a time window. He never showed. Like the first time, I had to call him to see where he was at because he was 30 minutes late passed the appointment window. This time he never called or showed up. I had to call his wife's number to see where he was at. She said she'd call back but she never did. I had to keep calling. She finally gave a poor excuse saying he was tied up and busy. Our home warranty company is going to investigate why he missed our appointment and hopefully give us another plumber to fix his bad job. I already submitted a complaint to the BBB and FTC because apparently on Yelp there are only a bunch of 1 star reviews about this small business about him not showing up, taking checks and never returning as promised to fix a problem, not calling back as promised and doing a bad job. This is not a professional company so save your time and money and find someone else. EDIT: Today my home warranty called and told us that Thomas Plumbing said we were rescheduled for this Monday. We told them they never called us to confirm this with us at all. We canceled it all together and now we are going with a professional. After 6 days of waiting for them to look at their failed job on my pipe we are canceling it. I am not risking another no call and no show from this 1 star plumber. After all this I would NOT let this man into my home. PLEASE GO TO THE FEDERAL TRADE COMMISSION WEBSITE TO FILE A COMPLAINT ABOUT THIS PERSON

Sorry for any inconvenience but google won’t allow me to close the business. It has been closed since May of 2018 so any calls since then are to a different company I apologize for any misinformation. The company you are trying to contact is probably the one in Gloucester or Virginia Beach.