Hartford Services

Less than a year ago I hired Hartford Services to come and look at some issues I was having with my air conditioning unit. Upon inspection, they talked me into buying a whole new air conditioning unit, costing several thousand dollars, which of course they sold me. In 7 months, the system was already failing, and I had to bring them out to fix it. Their “fix” did not even last 3 months, and the same problem continued, meaning I had to bring them out yet again. Because I live alone, I have to miss time at work so that they can come and try to fix their own errors on a unit they convinced me to buy. When they came out the second time, the repairman asked me for a thermometer because he didn’t bring one, and then informed me that he didn’t have any of the parts needed to fix the problem he had not addressed when he was here 3 months ago! This means I have to take yet another day away from work for their installation of the parts! They’re incompetent, unprofessional, and you would do well to go with a company that can actually do their job and handle common sense logistics. Hartford Serviced clearly can not. This experience has cost me time at my job, extra money in electric bills because the unit they sold me and couldn’t repair correctly burns through electricity like crazy, and the discomfort of a needlessly hot house. And they still aren’t done... Do yourself, your family, and your finances a real favor. Avoid Hartford Services at all cost. They are terrible.

Most definitely would recommend Hartford Services. We have used them for years, in our previous home and our current home (which we've been in for 9 years)! Their technicians,most notable Manny, are very knowledgeable and explain what they're doing and give recommendations if needed. However, we have never felt pressured into purchasing or making optional repairs. Hartford does a good job of answering emergency calls, and Manny, our 5 star technician, always shows up on time and calls if there is any sort of delay.

Jose was the only technician that could properly assess exactly what was wrong with our AC system. I really appreciate the fact that he took the time to explain everything to me and showed me the issues. The price quote was reasonable and we received a discount for completing all work at the same time. The work was completed sooner than expected and the team was very respectful and wore shoe covers (important detail!) We will be using Hartford for all services moving forward.

Want to give a shout-out to Manny at Hartford Services. Manny does an awesome job servicing the heating and A/C equipment in my home. He’s knowledgeable and willing to take the time to answer any questions that I may have. Manny consistently goes above and beyond in providing quality customer service, from prompt keeping of appointment times to providing tips on how to best maintain my A/C and heating units. Kudos to Manny and Hartford Services for delivering the goods!

When our a/c went out over the weekend, we called Hartford Services and they immediately sent out a technician. Upon arrival, Manny was courteous and had our a/c working in no time! He was knowledgeable and professional and we will request him for any future services needed.