Shafer Services Plus

Robert did a great job with the annual plumbing check. He noticed a safety valve on the water heater was leaking and the unit was rusted. He showed my wife the problem and agreed it was time to replace the water heater. Robert was able to replace it on the same day which was great. My wife said they were very quite and quickly got the work done. Their work was excellent and Shafer Services technicians are always friendly and courteous and great at their job. Louisa was able to schedule the plumbing check on the day my wife had off from work. It is great that Shafer can accommodate your schedule so easily. I always get great service from Shafer with Heating/Air and Plumbing. I will continue to use them and use their service plan.

If I could give 10 stars I would. I was very impressed by the depth of knowledge Ismael and his team had and how quickly they were able to assess the situation and provide recommendations. They were quick, courteous and CLEAN! I really appreciated the level of service I received. I would refer Ismael to everyone I know and definitely use him again for any future plumbing needs.

Larry did a great job as usual. Installed our water heater last year and came back to address a separate issue today. We appreciate him! We also had Ryan come service our AC and he did a great job! Very nice guy! Top notch service. We love Shafer Services.

Technician is excellent. Patient to explain and teach me how to use the softener. The reception desk is really good, too. Only complaint is about the product. The softener works, but the screen doesn’t display information properly, which made me a little nervous. In the end, what made me really happy is that they didn’t try to hide or ignore it. They honestly told me the problem and replaced the chipboard the next day. I prefer honest and quality service to a discount (personal opinion).

15 July 19 update: Ryan was our technician today for an annual maintenance check. He discovered an issue with the refrigerant dryer/filter. Left unchecked this could cause expensive issues over time. Very thorough and professional. Additionally, the dryer/filter will be replaced later today. Great customer service! I called Shafer services and they diagnosed the compressor as the issue with my AC system. The AC technicians were professional and I'm satisfied with the quality of the work completed. Update: 4 June 2018: Jason with Shafer Services was our AC tech today and did an OUTSTANDING job. His knowledge and detailed explanation of our systems condition was noteworthy. Upgraded to 5 stars!! Keep up the great customer service!!