
- Country: USA
- State: Texas
- City: Richardson
- Address: 900 Alpha Dr # 430, Richardson, TX 75081, USA
- Store
Water heater vent somehow fell apart, which is potentially an emergency due to the release of carbon monoxide gas produced by the water heaters. I called my builder's plumbing contract, in which Richard answered and ensured that my family would be taken care of same night. Richard insisted that I kept him updated as to when the on-call technician contacted me and also provided education as to how to keep my family safe in the meantime. I was later contacted by the on-call technician, Dustin, who drove an hour to get to my location at midnight. Dustin put in 110% effort to resolve the issue. Unfortunately, the way the vent elbows were, it was impossible to resolve the issue that night since Home Depot was not open at such late hours, but we implemented safety measures overnight. Dustin showed up FIRST THING Sunday morning right when Home Depot opened and showed up with new vent elbows. Dustin put together and corrected the vent elbows, and also provided education to me as a first-time home owner. Both Richard and Dustin were very attentive and concerned for my family's safety at such late hours of the night. Hats off to such great customer service!
Had major problem over weekend with all of our drainage and sewer blocked. Corey, Michael from enterprise plumbing came out promptly with hi tech equipment and saved day. Lead supervisor, Corey, was very experienced and quickly diagnosed the problem. They cleared up blockage and some construction debris left during building of the home. Corey also took time to explain the issue and showed us camera view when he was working. As bonus, they washed down driveway with hose for us. All in all, great crew and great experience! Great guys to came out at right time to help.
Dustin and Nick were here to replace our Tankless water heater and they did a wonderful job. Dustin even went beyond to explain common problems with Plumbing and how to avoid them around the house. Also, made sure that the roof was fixed properly with the new vent. Highly recommend.
Had my water pressure checked b/c the toilet has clogged up a few times since moving in 4 months ago. I'm in a new construction home so everything is under warranty. Anthony explained how everything's gone green so only a little water is added these days. He was able to add a little more water so hopefully that'll help. I like how quick they responded and the great service provided by Anthony. Keep up the great work
Anthony was our plumber. I had Anthony couple of times to fix few issues. He is Very patient and knowledgeable guy. Mike was pretty good at scheduling in time and avoid hassle. Good job guys.