Texas Heaters

Texas Water Heaters was my first bid and I thought they were high just based on what I thought a water heater install was worth. I was in no rush since the heater wasn't leaking so after 6 other bids from plumbing companies recommended on our neighborhood Facebook page I deduced that they were actually on the low end of the bids. That is until a representative named Lyn called my up on Saturday morning to see if I'd had a chance to check out the competition. I told him that I hadn't decided yet and we discussed the particulars of his bid which ended up including several items that the others charged extra for like pan with new drain to outside. He educated me on the different brands/quality of water heaters, told me a joke, and knocked $100 off of the price which I couldn't refuse. Honestly, he sold me with that follow-up call which none of the other companies even bothered. The tech Justin came out to do the install early instead of late in an hour and a half and only after he was complete informed me that the gas valve wouldn't shut off completely so he replaced it with a brand new valve and installed a drip leg on the gas pipe, all at no additional charge. Basically, the bid ended up being all-inclusive including tax so comparing bids was apples to oranges. Michelle with the front office was very efficient and made the entire transaction go smooth as silk. She even revised the bid to reflect the $100 discount and resent it by e-mail on Sunday morning so they could get on the install ASAP. I was very pleasantly surprised at the level of customer service I received, even after the entire transaction was complete.

When deciding what type water heater to install, provided great info on types, costs, and benefits. Kept in touch during ordering, scheduling, and install. Great installation team - completed without issue, left area clean, and told us to call anytime if issues arose (they have not). And, registered the water heater warranty for us. Good from start to finish.

We had a catastrophic failure of our conventional water heater in our attic. So I called Texas Water Heaters. I explained the situation and they rearranged their schedule to have a tank-less water heater installed the next day. Communication was awesome. They kept me apprised of their efforts to reschedule and confirmed that they'd be able to install the next day. They said they'd call 20-30 min before arrival (which they did.) They also said it'd take all day, but once the guy got there, he estimated it'd be done by lunch time. At 12:15, we had a replacement water heater in our house. The installer was very knowledgeable, courteous and efficient. They respected our floors by wearing plastic boots over their shoes and also putting down drop cloths from the door, up the stairs, to our second-floor attic access ladder. Very impressed with this company and their service. Would recommend.

Received same day service on a hot water heater installation. Technician was on time, courteous, and did a good job. Very satisfied.

Timely, courteous, helpful, professional. Even offered to move and put the washing machine back in position. I'll call them again in 15 or so years when this water heater needs replacing.