
- Country: USA
- State: California
- City: San Jose
- Address: 6132 Bollinger Rd, San Jose, CA 95129, USA
- Store
- Monday: 8:00 AM – 7:00 PM
- Tuesday: 8:00 AM – 7:00 PM
- Wednesday: 8:00 AM – 7:00 PM
- Thursday: 8:00 AM – 7:00 PM
- Friday: 8:00 AM – 7:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: 9:00 AM – 2:00 PM
Mike was superb in his communication and the quality of work he performed was excellent. Erasmo joined him to finish the job within hours. They hauled the old 75gallon heavy heater out and the installed the new 75 gallon heater with ease and no further delay.
Plumbers were an 1 hour & 30 min late to start. The two plumbers who showed up were pleasant and polite. They quoted me $259 to clear a clog in my bathtub - no problem. I figured they would take an hour or two at that rate since it was probably a significant stoppage - not the case. In fact, the clog was quite minor. They finished in 30 min, which isn't an awful thing but they explained that they charge by the difficulty of the job. This didn't seem difficult at all. At this point I was not dissatisfied with the job but I felt a little swindled by what they charged. I called the owner (Erasmo) to explain the situation but he wasn't having any of it. He could not understand why a customer would be a little perturbed by the rate charge since the difficulty of the job was quite easy. He also didn't seem interested in explaining the reasoning why they charge what they charge and made no attempt to make things right, which is the reason why I'm writing this review. 2 stars for the the plumbers. -1 star for being late and -2 stars for the price and Erasmo. I will not be using this plumbing service again.
Good job repiping my house.
Needed to replace diverter in shower. Christian didn't seem to know anything about how the shower diverter worked. He took it out to look at it and put it back. He said he would have to research it and left. Company never got back to me. If you can't fix it please just say that and be up front
They are excellent. Did the job on time.