- Country: USA
- State: Texas
- City: San Antonio
- Address: 7374 Caribou St, San Antonio, TX 78238, USA
- Store
Just moved into our house in New Braunfels, and needed some warranty work completed. S&S Custom Homes and Remodeling hired a third party to dig the trench for the potable water line supplied to the house. Upon inspecting around the house, the potable water line was noted above ground, and the outer protective sheath was damaged. Even though Stafford was not the contractor that installed the line, they came to our house and accepted the additional responsibility to correct the potable water line. Also, S&S decided to take it upon them self to modify the hot water piping to allow for series connection of the water heaters. In this case, the non-licensed plumber working for the builder used the inappropriate materials to make the change, and also, disconnected the hot water supply to the sink in the process. Stafford came and corrected all of our issues without any hesitation or questions. They were extremely prompt and professional. A special thanks to Frank Gonzalez (Master Plumber) and Andrew Escamilla (Apprentice). Also thank you to Danny Mireles (Assistant Manager) that we have been in contact with through the entire process. I highly recommend this group!
The Customer Service is Awesome! On top of that, they are very reliable and do great work!!
I contacted Stafford Plumbing at 8:30 this morning. By 12:30 they arrived at my home with the necessary part. Their customer service is incredible!!
VERY UNSAFE Just got passed up by one of their trucks on 1604 going about 80. It dropped a section ove PVC pipe on the highway that bounced and HIT MY CAR. I couldnt even catch the license plate because the trailer DIDNT HAVE ONE. Learn to secure your load and drive with some care! Especially when your business name is plastered on your truck!
Stafford Plumbing has been the worst business to deal with ever! I had to speak to someone about a disagreement and the person I spoke to refused to talk about it and actually hung up on me! They may know plumbing but they don't have a clue about customer service. If you are looking for a plumbing company that will treat you with respect, do NOT go with Stafford.
