Duncan Heating & Air Conditioning, Inc. & Plumbing

I was charged 112.50$ for the technician to come out to my home and pull a part out in 2 seconds. He stated I needed the part replaced , when I asked how much the part was he stated it was 140$. I paid the bill and come to find out the part would only cost around 20$ if I went to get it myself. Be very careful with this company!!

Been waiting n the restaurant business over 30 years — I can tell you there is no better group for being “straight up” with plumbing and HVAC. They do business the old fashioned way and always back their work. Fair pricing.... and the owner, Dennis, is always available. Big jobs and small, they do it all with a high sense of urgency . Quality work!

Called Duncan to use the camera scope service they provide. We have the main sewer line scope on older homes before we purchase them. Duncan had been recommended by another property owner in Lubbock. The property owner had been using them for a couple of years and stated the cost is typically $150.00. As a property manager I completely understand that price can vary by situation and time spent. I contacted Duncan and spoke with there one of there representative. As always I ask how they charged for the service and typically how long does it take. I was told the service was charged by the hour and it could run between one to two hours. The lady was super nice and got me scheduled. I get a phone call from the service technician at 8:30 a.m. telling me they were heading to the property. I get to the property at 8:40 a.m. and the Duncan Technician arrive at 8:55 a.m. The technician are very professional and nice. They get straight to work and the scope service was great. Here is why I am giving them one star. The technician are done with the scoping at 9:30 a.m. (that is giving them the benefit out the doubt on time). I am thinking well one hour charge this is going to cost $150. I was told while scheduling the appointment they wanted payment after the service was done and I agreed on that. So I ask the Technician if I could go ahead and pay them before they stated loading up the equipment. He said of course. So he started to ask his assistant what time they left the shop and neither one of them really had a firm idea but settled on 8:30 a.m. At this point I wasn't sure why this was being discussed, until the main technician tells the assistant to run my CC for an hour & 1/2. I look at my watch and say and tell him it is only 9:30?? The main technician then tells me it will take him 30 minutes to put up the equipment and fill out the paper work. I am still not understanding why I am being charged for an hour & half. I tell him that they got to the property at 8:50 a.m. at the earliest and most likely it was 9 a.m. He agrees with me! Great, now I should only be charged for an hour? NO, he then told me that it took him 30 minutes to drive from his shop to the Property. To save time I called to speak with the lady that i scheduled the appointment with and she told me i owed the hour & half. I asked why I wasn't informed on the charge policy when i was asked? There was really not a response. Honestly, I am not one to criticize a business, as a property manager, I realize there are two sides to a story. In this case, I felt Duncan was not honest and intentionally took advantage of me. I am fine with paying for a charge that is communicated to me up front. I am also ok with a company changing the way they charge for the service. I ask all of these question up front and just wanted clear communication. I have gone to property management convention in larger city's where other managers will tell horror story's of companies taking advantage of them. When I hear these stories, I always tell myself that is one advantage of living in west Texas.

Looking to make them our companies signed contractor. Excellent service and staff.

the best people to fix your ac needs. (In my opinion)