
- Country: USA
- State: Texas
- City: Justin
- Address: 16430 FM156, Justin, TX 76247, USA
- Store
I called them at 6:30 tonight because we had a leak and didn’t want to wait all weekend to get it taken care of. Jacob came out this evening, was very professional and knowledgeable, answered all my questions and gave me a few DIY pointers as well. He fixed the leak in our wall and I have no complaints about what we were charged. If you need some plumbing work done, don’t hesitate to give them a call. Hopefully I won’t need their services again, but if the need arises, they will be my first call.
Becks has always done a great job for us. Professional, friendly, reliable, & they get the job done.
Very friendly was the worst rainy day and Shawn was such a trooper and checked everything!!! Will definately recommend and use myself again.
On 9/11/18, Austin from Beck's Plumbing arrived with regard to our kitchen line clog. Note that both of the adult property owners were present. After briefly describing the problem, and showing the locations of the problem to Austin, he stated (to both of us) "I will run my camera through the line to look for any issues, and clear the clog". We both said "Ok", and Austin walked to his truck. About 5 minutes later he returned with the Work Order/Invoice with "1 - Sewer Labor $185.00" on it, and again stated he would run his camera to check for issues and clear the clog. We initialed the section under "agreement for service" and he then said "I'll get started". After 10 minutes Austin returned through the back door (without knocking) and stated he needed to test the drain. He ran the faucet in the sink for about 3 minutes and said that it appeared it was all clear. Austin also added "Oh, I was unable to run the camera because I forgot to charge my battery". He went to put his tools away, and came back with the Work Order/Invoice with the amount due of $225. When asked about the camera, he said I can't do that part. When asked about his verbal statements to both of us, he just shrugged and said "my camera battery is dead". We paid the bill with a check, and he left. I called and spoke with Carol (office manager) and Randy Beck (owner). Randy said he would speak with Austin and get back with us. When Randy called back he stated that Austin was wrong to not list all of the details of service to be performed and he apologized. Despite the verbal promise of Austin, Randy Beck and Carol both refuse to honor the original price, and expect an additional $275 to run the camera through the sewer line. I do NOT recommend this company due to dishonesty and what I feel is bait and switch.
If your looking for fair, honest and quality work then look no further. I've had them do everything from home repairs, rental repair and replacement, to installing new fixtures. If google would let me give more stars I would.