- Country: USA
- State: Texas
- City: Irving
- Address: 1109 1, 2, E 6th St, Irving, TX 75060, USA
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 12:00 PM
- Sunday: Closed
They came right out when they said they were. The plumber was courteous and nice, and it was the best price we found. We will definitely be using their services again! Great job ????
Wonderful family owned company.
Ron Brackett has the worst customer service I have ever experienced. I am in a bind managing an apartment complex for my family's real estate company and had a plumbing issue my maintenance man was unable to fix. I realize apartment complexes are difficult plumbing work, but Ron Brackett advertises commercial services and had good reviews so i gave him a call. He basically berated me on the phone accusing me of wanting service without being able to pay, saying other aprtment complexes had burned him in the past. At which point i offered to pay him 50% up front, and then 80% at which point he yelled and berated me further. At one point i almost offered to pay him 100% up front, but the degree of his beratement and yelling I couldnt offer that bevause i no longer wanted to work with a man like rhat. Ill have you know i am a CPA and hold no debts, i am a man of faith and of my word and always pay on time. I would not recommend this man to anyone.
We have been using Ron Brackett Plumbing for a decade for all our plumbing needs. They have always been responsive, especially if it’s a backup issue. The plumber that normally services our house is always knowledgeable, helpful and gets the job done right. It helps that he knows our needs (an older house). We highly recommend Ron Brackett Plumbing.
I’ve been using them for years and have referred friends so I’m really surprised by my experience this week. They would not give me a specific time or date for a visit. I called 3 days in a row before someone showed up. 24 hours later and my toilet backed up again. I don’t know what he did but it’s not fixed. $100 and my toilet doesn’t work. I’ll be calling a different company in Monday.