Pipe Down Services Inc

Called American Home Shield for a gas leak problem. Appointment was set tech called when in the way and hung up on me. When he called back he was rude and condescending. He got to my home and was even more rude in person to my 18 year old daughter. I called the office to tell them how rude he was and the office called the tech while he was still in my home and then the office called me back to give me “his side of the story”. My daughter had to wake my husband who works nights and the attitude changed. He did absolutely nothing except advise that he would have to cut up several of my walls and then left. ZERO STARS. I’m calling my warranty company to request a change.

Filed a claim with my home warranty in which the services were covered. First of all the technician, BLAINE was his name, was supposed to arrive starting at 8AM but never showed up. Mind you we have a camera in front of our house. Claims he would come back after his next service call. After refusing to answer my phone calls and turning his phone off he finally calls me back 45minutes later stating he was on his way! WOW - what a quick service call to the other address. When he finally did arrive he walks to the bathroom where the clog was at and walks around the house and said nope he couldn't fix it. You will have to call someone else. I'm in the process of reporting this to BBB and the home warranty. I would NEVER recommend this company EVER!!!

If i could give this company a negative 3 star rating i would. Im going to contact the manager first thing monday morning to see if this issue can be rectified before i go into detail

Larry showed up on time and was very helpful. Not only did he address the broken water heater, he provided a much better system and gave us useful information we needed for the future. Left things tidy when he left as well.

Super fast service. Great communication and problem resolution. Replaced a garbage disposal. Very pleased with service. Highly recommend!!!